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  1. #1

    Game crashes

    Hey all, bought the game yesterday, played for a bit crashed after about an hour or so. Started up, game crashed again, but this time after 10 minutes or so, 3rd time game hard froze my comp, had to restart. Later that night, played for a few hours with no issues, figured all things were worked out. Started playing again today and game crashes almost every 10 minutes or so, I've moved my install folder to my SSD, I've updated my drivers, I'm NOT getting uplay crash reports, game just crashes with no errors listed. The debug file in the ubisoft folder lists errors as

    ERROR:gpu_child_thread.cc(174)] Exiting GPU process due to errors during initialization
    [1225/190820.269:ERROR:browser_gpu_channel_host_factory. cc(103)] Failed to launch GPU process.

    Event viewer lists error as 10016.
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  2. #2
    Ubilongcat's Avatar Ubisoft Support Staff
    Join Date
    Oct 2017
    Posts
    26
    Hey! You should go through our PC Troubleshooting steps and try uninstalling and reinstalling the game if you haven't already.

    If none of that works and you are still having crashes, contact Ubisoft Support and include your Dxdiag and Msinfo files so that we can take a look at your system.

    Thanks!
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