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  1. #1

    Error Code [6-0x00001000] Xbox One

    I have not had any luck finding any fix for this. My up and down speeds are high, my NAT is open. I have restarted the router and modem and console. This error only appears after every match. I have to restart the game after every match just to be able to play.

    Aploges if there is already a post with a fix but I am at a loss and I have been unsuccessful in finding one.

    Thank you for your time.
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  2. #2
    UbiFluouise's Avatar Ubisoft Staff
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    Sep 2017
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    290
    Thank you for sharing your experience with us. If you have not done so already, you'll want to start by clearing the cache on your system. To do this: hold the power button down for a few seconds before shutting the system down and then you'll want to leave it unplugged for two minutes before starting everything back up again. Then, since you've already restarted the router and modem, you'll want to perform the steps listed here and have your internet service provider perform the port forwarding portion for you as this may be difficult to navigate on your own. You'll want to have the article we provided available when you call them though so that you can read them the UDP and TCP numbers listed. This should help improve on what you're experiencing, but if it doesn't, share a screenshot of the ports you've opened on your router and an updated account of what you're experiencing with our team so that we can check this out with you from here.
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  3. #3
    Hi,

    I got the game and have this error too. Can play all other games without problem, but don’t know why I have this problem with Rainbow Six Siege.

    Thx
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  4. #4
    ap619's Avatar Junior Member
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    Aug 2019
    Posts
    12
    I've experienced this recently. Could not play this game at all over matchmaking it's very frustrating and I felt that Ubisoft let us down.
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  5. #5
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    Mar 2017
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    7,279
    Originally Posted by ap619 Go to original post
    I've experienced this recently. Could not play this game at all over matchmaking it's very frustrating and I felt that Ubisoft let us down.
    Please try the following troubleshooting.

    If this does not resolve your issue, can you please create a case on the support website here with images of the ports forwarded, so we can look into this for you?
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  6. #6

    ERROR 6-0x00001000 on Xbox One Help please

    Bought the game two days ago. still cant play it because of this error. internet speed 400 down and 100 up. no issues on any other game. Open NAT.
     1 people found this helpful
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  7. #7

    Erro 6-0x00001000

    Quando eu vou iniciar uma partida online aprece o seguinte erro 6-0x00001000 e nao consigo jogar
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  8. #8
    Ubi-Karl's Avatar Ubisoft Support Staff
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    Oct 2018
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    3,904
    Hey pznK1NG,

    Thank you for reaching out to us.

    Apologies for any inconvenience however is there any possibility you could translate your message to English, and we will do our best to assist you.

    I can understand that your issue is related to error 6-0X00001000 and if you are receiving this, try completing steps outlined in the following FAQ.
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  9. #9

    Error [6-0x00001000] (Xbox One S)

    Hello, I have a problem since friday evening, with my xbox profile "DanyDoctor X" I can not l play rainbow six siege; when I start a game it gives me connection error. All this happens only with my profile. because with the others profile in the same console everything is fine. I changed modem ports, restarted modem, reinstalled the game etc. etc. but it doesn't change .. is there any problem with my savegame in the cloud maybe? The error is [6-0x00001000]. I also try my profile in others xbox and i got the same results

    I try to contact the ubisoft Italian, but they don't answer me yet...I bought the game 3 times + 5 season pass ... shameful ... I play from day one
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  10. #10
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Oct 2018
    Posts
    2,991
    Hey DanyDoctor.X!
    Do you have third party accounts linked to your Ubisoft account?
    If so, can you log in to our account management page and unlink all except the xbox account.

    After doiung this, can you please let us know if you still get this error.
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