UPlay reward still locked after meeting requirements | Forums

[ubi--unicorn]

Hey guys, if you are experiencing this issue, please create a ticket. Thanks!

[Seatanic]

Bump - Same issue. Ticket created

[Ubi-Baron]

Hi Seatanic,

It looks like you had a response on your case, is the issue now resolved for you?

[Ti5ive]

Have same issue but with blacklist
Assassins creed Black Flag is ok..

[ubi--unicorn]

Hey Ti5ive, did you create a ticket about this issue?

[N0zyk]

I have the same issue, and ticket seems to be useless, they told me to play it again, i played it again, i made new profiles, i played first 2-3 missions, reinstalled the game, did the same and still nothing. Funny is that i saw a topic in which support staff unlocked the rewards manually for people with this problem, and then topic got closed and told people to use tickets which from what i see are useless, why do it if staff can do it manually? Why waste time and nerves of your customers?

[Dean3343]

Haha funny, its 2019 and i still have this same problem (for me it's FC5 and FC3)

[UbiMorning]

Hi guys! For the game related rewards, you need to have both games installed on the same platform, and have launched each of them at least once. Be sure to check on the Club Website as well to see if you can unlock them from there. If this is the case, please submit a screenshot of the reward you are unable to access over a ticket. Once you've done that, please update this thread with your ticket number.