Junior Member
Hi,
As of the last update (15/11/17)
Whenever I have the game open and I press the windows key to use chrome or some other program, when i want to reopen the game, the GRW icon is not on my task bar.
Community Representative
Hi there! That seems awfully strange. How often does this happen? Doe this happen when you do alt+tab as well, or only if you hit the Windows key?
Have you tried verifying the game files (through Uplay or Steam, depending where you activated the game)? If that does not help, would you mind submitting a support ticket with a small description of the issue and what you have already tried? Include a screenshot of the icon not appearing. Please also attach a Dxdiag and MSINFO— these files will help us locate what could be causing the issue. You can find instructions on how to create and submit these files on our support site here. Thanks!
Community Representative
Hi there! That seems awfully strange. How often does this happen? Doe this happen when you do alt+tab as well, or only if you hit the Windows key?
Have you tried verifying the game files (through Uplay or Steam, depending where you activated the game)? If that does not help, would you mind submitting a support ticket with a small description of the issue and what you have already tried? Include a screenshot of the icon not appearing. Please also attach a Dxdiag and MSINFO— these files will help us locate what could be causing the issue. You can find instructions on how to create and submit these files on our support site here. Thanks!
