🛈 Announcement
Greetings! Ubisoft Connect forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #1

    Game not showing on in my Library

    Hi,

    I have just purchased Tom Clancy's Ghost Recon: Wildlands Gold Edition $AUD74.97 and Silent Hunter III $AUD4.97 for a total of $AUD79.94, however the games are not showing up on my account, i checked my bank statement and i have been charged for the purchase of both games.

    Can you please looking into this asap.

    Thank you
    Share this post

  2. #2
    UbiBlack_Widow9's Avatar Community Representative
    Join Date
    Apr 2007
    Location
    U.S.
    Posts
    16,574
    Hi wedgie2007,

    I answered your other thread so please take a look.

    Thanks
    Share this post

  3. #3
    I didn't want to wait for them to contact me so i contacted them, spoke with a guy on the phone who said this was a known issue to happen all the time, he explained that it was my banks fault in not releasing the money, but my account clearly shows a charge. after explaining to him that i have purchased Assassins Creed Origins without issue. the only option he explained to me was that Ubisoft will refund me the money and he will escalate my ticket so that i can get a refund i was told that sometime in the future i will get an e-mail stating that the money has been refunded and once refund has been completed i was advised to try and purchase again.

    I don't think so, once bitten and all that.
    Share this post