1. #1

    Getting a connection error after 2-4 songs

    After playing 2-4 songs, I get the error "Connection Error The Ubisoft server is unavailable at this time.". The game then puts me back at the start screen, and I have to go through the menus again. After this error occurs, I can almost never get any more songs to play completely. My internet connection is fine. I never have issues with Netflix, Hulu, etc. and fast.com currently rates me at 19 Mbps.

    I have subscribed to Just Dance unlimited but I can't use it because of this issue. To repeat, the first few songs play fine, then once the connection error happens, I can't get any more songs to play completely, although they may load for the first few seconds.

    Playing Just Dance 2017 on a PS4 Pro console, hardwired ethernet connection to my router.
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  2. #2
    Ubi-KitKoumal's Avatar Community Manager
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    Nov 2016
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    @KitKoumal
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    Hey there wdfreitas,

    Sorry to hear this, we'll report this issue to the rest of our team for sure! Do try to reach out to our support as well, maybe our team will be able to assist you with this.

    Cheers,

    Kit
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