The current device configuration is not supported | Forums

[LienskSebkens]

I just downloaded the game and I created my character and just beat Stan moon for the first time. Now the screen went dark and it says "The current device configuration is not supported" I am using a supported device (iPhone 6s) although I am running iOS 9.3.3 but my phone is NOT jail broken

[truquitos_poing]

with a iphone 5s ios 10.1.1 But its jailbroken

[Tamoismynameo]

I'm iOS 10.3.1 on an iPhone 7plus. Non jailbroken as well; after the update I can't play. They better give us free packs for this... for something. I lost a whole day.

[NightKrawler256]

I too have that message, sadly it’s only because of the update, it has caused a lot of iOS users to lose the ability to play the game, if your phone has ever been rooted or jail broken you lose the ability to play the game even if you no longer are rooted or jail broken. A lot of iOS users are also having this issue even without ever being jailbroken. A lot of people including myself believe their needs to be a patch very soon to fix this issue or Ubisoft and all affiliated teams will lose out on hundreds of thousands of dollars, I was greatly enjoying the game myself and can no longer play I’m on an iPhone 6s Plus and running iOS 11. Something. I hate that I can’t play yet my fiancé who has an iPhone 6s can play running the same iOS. This issue needs to be addressed and they need to fix it to where all users who have been playing without cheating can play not just get all ban happy for people who never cheated, they can check server versus phone data to find out who did or didn’t cheat and fix this issue, I know it’s time consuming but Ubisoft and affiliated teams should do this not just for the money they are losing but out of the pure fact that it’s good customer service.

[Morphymaniac]

I also can't play on my android.. Installed the game for the first time yesterday, and after today's update, I can't play it anymore?!?! WOTAFAK is going on?

[geak3742]

running android lollipop, getting this error after the update. Had no problems before.

[ne0fenix]

Same here, just updated on my samsung s4 ( I know it's a bit old but I could play with no problems untill today ) and getting the same exact error, I don't even know what root or jailbroken means lol, what's going on ubisoft?

[MorpheusBTM]

Hi, I have the same problem after the last update. It's good that ubisoft tries to get rid of the cheaters but anyway now I can also not play anymore. I hope there will be a fix soon.
Are you not testing the updates before release??? Very strange.... wtf

[ahmerali222]

I guess that's one way to reduce cheating...if no one can play , no one can cheat...

[Volosevi4]

Решение по "The current device configuration is not supported" :
Нужно вЫключить права суперпользователя (root права). В моем случае на Android через SuperSU. Приятной и честной игры!!!!))