Just Dance Unlimited subscription not visible on new Xbox One X | Forums

[StefanPuntNL]

Hi, two weeks ago I bought Just Dance 2018 and received my 3 months of Just Dance Unlimited. Last week my new Xbox One X arrived (replacing my existing Xbox One). After signing in and installing Just Dance 2018 my Just Dance Unlimited days are not visible anymore. How do I transfer this or activate this on my new Xbox One X?

[mambopolice]

I have Just Dance 2017 and Just Dance Unlimited on my old Xbox.

Bought the new Xbox One X this week together with Just Dance 2018.

After installing Just Dance 2018 on the Xbox One X (did not install JD 2017), the JD 2018 start screen shows that I have 160 days left on my JD Unlimited subscription. But when I went into the song selection, I only see songs from JD 2018 and nothing else.

Anyone can advise how to solve this?

Thank you!

[UbiBlack_Widow9]

Hey!

Have you finished at least 4 dances? Please take a look here and if you still do not see Unlimited, get in touch with our Support team directly.
UNLOCKING ALL SONGS, FEATURES, AND JUST DANCE UNLIMITED

Thanks

[DizzyMajora]

I have exactly the same problem under the same circumstances as StefanPuntNL. Can't access Unlimited on my brand new Xbox One X. I have done more than 4 dances, but no luck!

Despite already opening a case for this matter, I'm getting no response. I'd love to chat with support, but the chat is always unavailable (hey Ubisoft, what about implementing a queue system, like the one Xbox Live Support uses for their chat?).

[DizzyMajora]

May I also add that my dancer card shows my current level & progress. I can see and play all the Just Dance 2018 songs that I unlocked on my previous Xbox. However, my Unlimited trial has vanished.

[DizzyMajora]

Apologies for the spam, but I just solved this issue.

I went into the Kids area, then went left a bit until I saw a button that said something in the lines of "Unlocked more songs on Just Dance Unlimited". Pressed A, and voila, Unlimited trial unlocked

Hope it works for you too!

[UbiBlack_Widow9]

Apologies for the spam, but I just solved this issue.

I went into the Kids area, then went left a bit until I saw a button that said something in the lines of "Unlocked more songs on Just Dance Unlimited". Pressed A, and voila, Unlimited trial unlocked

Hope it works for you too!

Thanks for sharing this, DizzyMajora!

If anyone else is experiencing the same issue, please try the above and let us know if it works for you.

Thanks