[PC]error [7-00000005] | Forums

[fen0w]

Hi everyone, I know it would have been better if I open a ticket directly but the problem is that I got the game for the free weekend so I will have my answer after the end.

So here's my problem it's going to be three days that I'm trying to start the game but I still have this error:

For Honor servers are unreachable error [7-00000005]

Here are all the solutions I tried and found on internet:

- Turn off the PC, remove the battery and press 60s on power and restart it
- Turn off the moden, wait 60s and restart it
- Use the ethernet cable
- Remove/put it back google dns
- Add the program to the exception list in the firewall
- Disable the firewall
- Delete the host file
- Change Uplay account
- Check the files with Uplay
- Uninstall and reinstall the game
- Open ports: TCP 80,443,14000,14008,14020,14022,14027-14028,14043
UDP: 3074; 3075
- Check that the ports were open with a program
- Use a VPN
- Use 4G
- Use the minimum configuration (disable all services in msconfig)
- Disable all programs started at startup via the task manager
- Update my PC

And surely other things that I forgot, otherwise my pc is under windows 10.

So it is hopeless that I come to ask for your help, I will not buy the game as long as I can not make it work for this free weekend or the next. Any help is therefore welcome thanks.

[Poenix21]

I've had the same Problem!
Please search for lavasofttcpservice64.dll.

If it's there, this is your Problem.

Do not remove this File or it will cause problems with your Internet connection!

[ubi-wvlf]

Hi there! Would you mind submitting a support ticket with regard to this? Please also attach a Dxdiag and MSINFO— these files will help us locate what could be causing the issue. You can find instructions on how to create and submit these files on our support site here.