1. #1

    Anno 1404 Gold Edition Exclusive Hard Copy Serial Number issue

    Good day, I have a physical copy of Anno that was bought from a 3rd party retailer. The disc didn't come with a serial number. Originally it worked without a key. But with one of the patches the game needed a key to use.

    I have approached support, and they recommend that i go to the retailer to get a refund/replacement. That is not a viable option. The game is not in print and the retailer doesn't sell pc games anymore.
    Share this post

  2. #2
    Ubi-O5's Avatar Anno Community Representative
    Join Date
    Aug 2017
    The Electric Newcastle
    Hi DaRealAngel,

    our Support was correct in recommending you to reach out to the retailer, as they sold you the game incomplete. There is nothing we can do, unfortunately, as the Retailer should have provided you with a Serial Number to begin with.

    Kind regards
    Share this post

  3. #3

    lost my anno 1404 serial number

    lost my Anno 1404 serial number please help
    Share this post

  4. #4
    @ Frank

    If you do all the updates before you run the game no keys are needed. That is long it is a hard copy.

    If you have the Gold Edition as long as you do the 3.1 update no key is needed.
    Share this post

  5. #5
    UbiCosmos's Avatar Community Representative
    Join Date
    Oct 2018
    Originally Posted by frank1965to2018 Go to original post
    lost my Anno 1404 serial number please help
    Hello frank1965to2018,

    Welcome to the forums! Which retailer did your purchase the game from?
    Share this post