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  1. #1

    My game all on black screen and i don't now what to do. Ubisoft please help me.....

    I was enjoying so much this game, until this happens.....Yesterday I opened my save and all the game was on black screen, I tried to reset my ps4 many times and i uninstalled the game twice but seems like the problem won't fix no matter what I do . I hope to get an answer, has been many months I bought this game on pre-order and happened this, I'm really disappointed........
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  2. #2
    Ubi-Keo's Avatar Ubisoft Support Staff
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    Jul 2017
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    I apologise for the delayed response and I am sorry that you have encountered this issue.

    Can you please confirm if the issue has been resolved since installing the latest patch update for the game?
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  3. #3

    Same "Black Screen" issue

    I am having the same issue of my screen going black. I can see my compass at the top of the screen, as well as my weapons selections, but the main screen visual for the game is completely black. In game icons are visible, but no graphics. The same thing happens when I go to the map, all map icons are visible, but map topography is completely black. I am running game version 1.04 and have deleted the game and reinstalled with no change. Up until this point the game and graphics were next to flawless. I am very frustrated as I have put quite a bit of time into the game and was enjoying it immensely. Any help would be appreciated.
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  4. #4
    Same issue on X1X. I loaded up my game and I have a black screen but can hear and see the games map icons. I was able to restore the visuals after using my horse to auto run to a new interaction which triggered a cut scene but this only work until I turned my game off and tried to play later in the day only to come back to the black in game screen.
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  5. #5
    Found more threads of users experiencing this....this is a game breaking bug, please provide an update on what is happening with this and add this to the known issues.

    https://forums.ubi.com/showthread.ph...-bug-everytime

    https://forums.ubi.com/showthread.ph...now-won-t-open

    https://forums.ubi.com/showthread.ph...please-help-me

    https://forums.ubi.com/showthread.ph...CREEN-XBOX-ONE
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  6. #6
    So I found a fix to your game's bug. I found that if you go an initiate a conversation that starts a cut scene....pretty difficult to do with just a black screen.....the game's visuals will be restored. You then cannot die or shut the xbox off or it will make the screen go black again. The next thing you have to do is travel back to the mission you were on when the game crashed and caused this issue. In my case, this was the "Rites of Anubis." When I got close to the area where I initiated the conversation with the NPC that starts this mission, the game froze. I literally could not do anything but I could hear the game's music continue. I then pressed start, clicked on "Quit to Title Screen."

    The game then rebooted to the title screen. I started my game back up from the save file, and the game started right away with the cut scene of that mission. This is exactly where it crashed so I believe your bug has to do with the crashing of the game during a cut scene or mission that causes the in-game black screen to happen.

    It might be worth looking into doing some coding that force resets any active missions a player is in to reset this and allow them to continue with the game without being told its a "corrupted save" which is not the case. This is a bug...not a save issue. You owe it to your customers to troubleshoot this further and not tell them to just restart the entire game as the tech asked me to do in our chat that was recorded below. I've paid for and played every AC game as they came out and am a loyal fan. Listen to your customers when they report stuff like this and dont just blow them off like its something they caused and nothing can be done to address their concerns.
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  7. #7

    Infinite loading screen

    I’m having a similar problem myself. I’m able to get on the menu, and select my save file. When I click on it (which is currently on the hippodrome races), it’ll show a blue screen with a symbol like stature, and the loading symbol. It just stays there, I’ve put the game on rest mode, deleted the game and reinstalled it. It still continues to do the same thing. I need help because I definitely don’t want to start over especially after the progress I’ve made. I’m playing on a ps4.
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