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  1. #11
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Jan 2019
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    Originally Posted by noy88 Go to original post
    Can confirm this is still a problem. It's not individual user issue, definitely how the game identifies which monitor to use.

    I have one HDMI connection for 4k TV display, and another for 5.1 audio capabilities straight into my Vizio soundbar. Every other game knows to use my 4k as the primary monitor (multiple monitors because NVIDIA still sees the audio HDMI connection as an eligible monitor, unfortunately). Launching the game leaves me with the steam blue background and the games audio coming through. Disabling the soundbar coming across as a Generic PnP monitor does not resolve. Disabling the device "display" via NVIDIA or Windows resolves, but that also disables my desired sound capabilities.

    However, I tried something else that was far-fetched and it resolved the issue. I made the Vizio output as my primary "monitor" in an extended display configuration. Finding my mouse back to the 4k display, I launched the game. The launch videos come up fine, then the menu comes up but it is only showing a quarter of it in the bottom right hand of the screen, with the rest of the screen being black. It was enough for me to see menu selection, so I went and changed the display to Window Borderless. Funny enough, it reset the screen correctly but still remains in Fullscreen mode...The downside to all this is with every game launch, the resolution needs to be adjusted like this to the display only showing up in part of the screen.

    I also messed around with mirroring the display between my TV and Vizio device. The game functions appropriately but this breaks HDR and 4K resolution for me (even when manually adding 4k resolution to the Vizio device in NVIDIA settings). I even went back to optical for audio, but this is a no go as video games don't compress 5.1 audio for it to be able to travel via that medium. HDMI allows for uncompressed 5.1 to travel, and is therefore a preference for anyone wanting that in PC gaming.

    All of this could be resolved if my soundbar ARC capabilities could pass 4k. That may break HDR though, haven't read up on that.

    Bottom line, this is a game issue and the hoops to get this game to work with 5.1 surround sound is a PITA. Won't be buying Odyssey as I fear for the worst since Origins still isn't fixed.
    Hey, I'm sorry to read that you also experienced this issue.

    We received very few reports of this affecting players, so we were never able to find a pattern and determine the root cause.

    If you would like to discuss troubleshooting, you could create a support ticket on our website here: https://support.ubi.com/en-GB/Cases/New

    Our technical team would then investigate for you.
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  2. #12
    For me it's not even launching on Monitor 1.... OR 2.
    I have a little tv that I use for the clock/word documents.
    I have a TV I have my PS4 hooked up to that is a backup monitor for anime and such but it keeps redirecting to it instead of my main monitor
    Monitor 1 (HDMI) Small tv.
    Monitor 2 (DVI) Main screen Acer Monitor
    Monitor 3 (Display Port) Samsung which is the one it's going to.
    In all of my settings the main display monitor #2.
    Origins is the first game I've had this issue with.
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  3. #13

    Edit the .ini settings

    Hi all

    I know it's a bit late but I've just experienced the same issue with AC Odyssey launching on the wrong monitor every time.
    I fixed it by editing the .ini file of the game. Go to your Documents, open the Assassin's Creed Odyssey folder (or in your case Assassin's Creed Origins), you should see a .ini file called ACOdyssey (or ACOrigins.ini). Right-clic on it, go to properties. You will see that the file is in 'Read Only state. Uncheck Read only and apply changes. Now open the .ini file with notepad (or notepad++ or whatever you have) and go to the line 'DisplayIndex' and change the value according to the number of your monitor (I have two monitors, the game was launching on 1 which was the wrong screen, I set the value to 0, it worked) and apply. Next time you will launch the game, it should display on the right screen. It's good to know that you can edit a lot of values with this file, not just the display.

    I hope it helped.
     5 people found this helpful
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  4. #14

    Thanks

    Thanks man, it worked. In my case I was seeing the native resolution of my "wrong" screen in the .ini file. I just changed it from "0" to "1" and it played in the "good" screen, I later opened the .ini file and the resolution had been automatically changed to the "good" screen native resolution.

    Strange thing is, this is the second time I am playing it (this time on hard) and this have never happened before. It happened all of a sudden and with no apparent reason (Windows update, etc.)...

    In any case, cheers man, this is good knowledge!
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  5. #15
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
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    We're glad to hear that you were able to get this issue resolved, franzasensi and of course thanks to Ozzydarkfmw for providing those steps!
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  6. #16

    it is the secondary monitor

    Mine is starting on monitor 2, but just sometimes. I change the settings in the options and then randomly, a few launches later, it shows up on the wrong monitor.
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  7. #17

    for me the same

    It's strange because during instalation of game until now (30h) it works perfect, until today.. this opening on second screen always..
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  8. #18
    Ubi-Karl's Avatar Ubisoft Support Staff
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    Oct 2018
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    Originally Posted by Miedziaqsc Go to original post
    It's strange because during instalation of game until now (30h) it works perfect, until today.. this opening on second screen always..
    Hey Miedziaqsc, thanks for reaching out and apologies about the delayed response.

    Just to double-check, have you possibly tried steps that were suggested in this thread already?

    Let us know!
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  9. #19
    thanks a bunch
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  10. #20
    Ubi-Litten's Avatar Ubisoft Support Staff
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    Oct 2018
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    Thanks for confirming you have been able to get this resolved using the workaround steps provided, if you require any further assistance, please feel free to let us know.
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