🛈 Announcement
Greetings! Assassin's Creed forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game.
  1. #1

    Game added to library.. Yet it's not there..!

    So i went and activated my game key, and got the notification, that the game was added to my library.. But it's not, which means i cannot pre-load the game or anything..

    I have submitted a message for the support staff (Denmark), but i'm a "little" eager to get going.... Is there a quick fix for this???




    Thanks in advance!

    RedBeat
    Share this post

  2. #2

    You're not alone

    The same issue is happening for me. I've spoken to three different people about it and the best solution I've gotten was just to wait for the development team to fix it. It's been a day so far and my game still won't show for preloading.
    Share this post

  3. #3

    Damn!

    I really hope they get it fixed ASAP, since i really want to play the instant it's released... And it kind of takes the whole idea of preorder out of it, if it won't be ready then,..
    Share this post

  4. #4

    PC Pre-Download not available - game not in my library

    hi there,

    I've bought the digital copy on 24/10/2017 but it doesn't show in my library and tomorrow is coming out.

    what can I do please?

    thanks

    UPDATE > working now.
     1 people found this helpful
    Share this post

  5. #5
    Ubi-Keo's Avatar Ubisoft Support Staff
    Join Date
    Jul 2017
    Location
    UK
    Posts
    5,119
    Originally Posted by RedBeat Go to original post
    So i went and activated my game key, and got the notification, that the game was added to my library.. But it's not, which means i cannot pre-load the game or anything..

    I have submitted a message for the support staff (Denmark), but i'm a "little" eager to get going.... Is there a quick fix for this???




    Thanks in advance!

    RedBeat
    If you have pre ordered the game please ensure you have activated the key for the base game and not for the pre order content. If you redeem the pre order content key then the game will not appear in your games library.
     1 people found this helpful
    Share this post

  6. #6

    So embarresing..

    That was exactly what i did :O Used the wrong key... All is good now, and i had help from support to point it out.. Thanks!
    Share this post