Hey all,
Some of you have been struggling with a bug for a while now, where a black screen / freeze happens at the end of a match. This requires you to restart your game and come back in, and is annoying as heck when it happens. I had a meeting with our tech team last week and we came away with a number of questions they'd like me to ask those affected, in hopes of solving this once and for all. So if you are one of the users affected by this, please take a moment to answer these questions:
- What platform are you on?
- If you are PC, please provide your system specs.
- Does this happen to you frequently or rarely? If frequently, please DM me your Uplay ID and we can check the logs on your profile.
- When the black screen occurs, do you hear the audio running behind it, or is it a true freeze?
- When it happens, are you playing in a group or solo?
- When exactly does it happen in the match?
Thank you!
Hey all,
Some of you have been struggling with a bug for a while now, where a black screen / freeze happens at the end of a match. This requires you to restart your game and come back in, and is annoying as heck when it happens. I had a meeting with our tech team last week and we came away with a number of questions they'd like me to ask those affected, in hopes of solving this once and for all. So if you are one of the users affected by this, please take a moment to answer these questions:
- What platform are you on?
- If you are PC, please provide your system specs.
- Does this happen to you frequently or rarely? If frequently, please DM me your Uplay ID and we can check the logs on your profile.
- When the black screen occurs, do you hear the audio running behind it, or is it a true freeze?
- When it happens, are you playing in a group or solo?
- When exactly does it happen in the match?
Thank you!
Yeah i just wanted to ask that (posted accidently in Rainbow forum)
1. PC
2. (what i cant upload dxdiag....) i5-4460 / 12 GB RAM / 1070 GTX / WIN 10
3. What is frequently... i got that in the last 10 days just now - before that i could happen every 7th game
4. Freeze
5. Noticed it only in group matches.
6. Right at the end - after the hud vanished - right before the loot screen etc.
1. What platform are you on?
2. If you are PC, please provide your system specs.
3. Does this happen to you frequently or rarely? If frequently, please DM me your Uplay ID and we can check the logs on your profile.
4. When the black screen occurs, do you hear the audio running behind it, or is it a true freeze?
5. When it happens, are you playing in a group or solo?
6. When exactly does it happen in the match?
1. I have Windows 7 Ultimate 64-Bits
2. Well I don't have a powerful rig, but I can run it pretty smoothly on lowest settings and achieve 20-30 fps stable. The CPU is an AMD A4-6300 3.7 Ghz, GPU is a GT 630 from GIGABYTE with 4 GB and I have 8 GB ram. Here is a screenshot just in case.
3. Hmm, I would say rarely, I played two or three matches without any crash/error type.
4. No, It's like a infinite loading screen.
5. No, solo... I tried all the gamemodes, even the tutorial. Still happend.
6. At the finish of the match or round-switch.
Thank you and hope it will be fixed till 2018... I really want to buy this game.
EDIT: I know some of you guys will think that is because of my rig... but this happens to alot of people, including the person above me, who got a monster of gaming pc... I played RS6 without problems, GTA 5, BF4 and even AC: Unity.
1. What platform are you on?
2. If you are PC, please provide your system specs.
3. Does this happen to you frequently or rarely? If frequently, please DM me your Uplay ID and we can check the logs on your profile.
4. When the black screen occurs, do you hear the audio running behind it, or is it a true freeze?
5. When it happens, are you playing in a group or solo?
6. When exactly does it happen in the match?
1. I have Windows 10 64-Bits
2.OS Name Microsoft Windows 10 Home
Version 10.0.15063 Build 15063
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name PIETER-PC
System Manufacturer To Be Filled By O.E.M.
System Model To Be Filled By O.E.M.
System Type x64-based PC
System SKU To Be Filled By O.E.M.
Processor Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. P2.90, 7/11/2013
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASRock
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.15063.502"
User Name Pieter-PC\Pieter
Time Zone South Africa Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.89 GB
Available Physical Memory 4.63 GB
Total Virtual Memory 15.9 GB
Available Virtual Memory 10.6 GB
Page File Space 8.00 GB
Page File C:\pagefile.sys
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
3.happens frequently ..guys happens to me at least once a day to about 3-4 times per day ( I play a lot btw)6-12 hours a day.
4.true freeze never had a black screen
5.this does not really matter
6. at the end of the match just before the score comes up.
I think i know what the problem is ...most people try to do winning emotes but there is not enough time to complete the emotes before the screen goes over the score card. so the system tries to finish the emotes but then carries over to the end screen..and you have a freeze. happend to me and i see it frequently...hope this helps.
same here for me freezing at the end.
But srsly
1: Win, no reward...
2 : Wait like 4-5 min for something, nothing happen...
3: time for leave, thanks for 10min of ban..
Specs
i7 7700k (oc 4,5ghz),
64go pc27700 (oc 4,2ghz)
Gtx1080-o8g (oc 5ghz)
Asus Maximus IX Hero
game wih Steam on SSD
1. PCOriginally Posted by eric.pope Go to original post
2. AMD Phenom 965 4x3,4 GHZ, 8GB RAM, Sapphire Radeon R9 270X 2GB, Windows 10 64-Bit
3. Happens frequently
4. No audio in the background
5. It only happens in Dominion, I am not in a group
6. It freezes at the end of the game right before the minions kill each other in the ending sequence
Emotes have nothing to do with it, sometimes I emotespam and nothing happens. On other times I dont play the emote and it freezes anyway.
Hi,
with season 4 almost started, it doesn't look like the problem is going to fixed anytime soon?
Wouldn't it be great if as a temporary workaround people would still get match rewards and order progress even tough they crash at the victory/defeat screen?
The freeze wouldn't be as frustrating as it is when all it causes would be that I have to restart my game, but as it is I loose about 1/4 of the rewards and progress.
I think that at least getting a workaround in place for a problem that is known for several months would just be fair towards people who invested both time and money in your game.