1. #61

    I found a way around it

    ON XBOX: So I originally Fast Passed to Token's house and entered from the right, and the glitch occurred. So I reverted to last save and walked from the left side and it worked. I'm not sure if the cutscene has a glitch coming from the right or immediately from the Fast Pass, but switching up the side I approached from fixed it for me.
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  2. #62
    Was there ever a fix for this released? Ubisoft have stopped accepting support requests (lol). Pathetic. Such a waste of time and money to not be able to get past a glitch. Anyone know how to get a refund from the Microsoft store?
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  3. #63
    Ubi-Viral's Avatar Ubisoft Support Staff
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    Originally Posted by julyaugust7643 Go to original post
    Was there ever a fix for this released? Ubisoft have stopped accepting support requests (lol). Pathetic. Such a waste of time and money to not be able to get past a glitch. Anyone know how to get a refund from the Microsoft store?
    At the moment this issue is still ongoing and is under investigation. I am sorry to hear that you were unable to get in contact with us previously.

    We also have our social channels:

    https://twitter.com/UbisoftSupport
    https://www.facebook.com/ubisoftsupport

    And also our live chat:

    https://support.ubisoft.com/en-Gb/Fa...ng-a-Live-Chat

    In regard to a refund from Microsoft, you can contact there support team here:

    https://beta.support.xbox.com/

    Please let us know if you need anything else.

    Thank you.
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  4. #64

    any updates?

    Hey, the problem is still there. Honestly I'm quite upset it hasn't been given any priority YEARS after it being reported..
    At this point I'm dropping the game unless someone is be willing to provide a save file so we can at least finish the story. Thanks
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  5. #65
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Originally Posted by m0rtea Go to original post
    Hey, the problem is still there. Honestly I'm quite upset it hasn't been given any priority YEARS after it being reported..
    At this point I'm dropping the game unless someone is be willing to provide a save file so we can at least finish the story. Thanks
    I'm very sorry that this issue affects you. It was reported to our development team, however we are told it is still under investigation.

    I wish I had more information available for you. The only suugestions we are able to offer at this moment in time is to try an older save file or a new save file.

    We will continue to check for updates on this issue then get back to players.

    Thank you!
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  6. #66

    what is the deal ubisoft

    recently purchased this game and just encountered this glitch. ITS MARCH 2021 WHAT THE **** IS THE DEAL. HOW HARD IS IT TO FIX A SIMPLE BUG. IT IS NOT TO MENTION IT IS LITERALLY GAME BREAKING. if i load the only other save file i have i would lose out on 7 hours of game time. it is safe to say i will be getting a refund and never playing this game again which is annoying becuase i was really enjoying this game. and i actually thought ubisoft was improving their games quality and reputation. what a joke.
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  7. #67
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Originally Posted by MTThund3r Go to original post
    recently purchased this game and just encountered this glitch. ITS MARCH 2021 WHAT THE **** IS THE DEAL. HOW HARD IS IT TO FIX A SIMPLE BUG. IT IS NOT TO MENTION IT IS LITERALLY GAME BREAKING. if i load the only other save file i have i would lose out on 7 hours of game time. it is safe to say i will be getting a refund and never playing this game again which is annoying becuase i was really enjoying this game. and i actually thought ubisoft was improving their games quality and reputation. what a joke.

    Hello there MTThund3r and to all others encountering this issue,

    Welcome to the Forums!

    I'm afraid that as development has came to a close for this title, it is unlikely that this issue will be resolved.

    If it is possible for you to load an older save file before you have seen the cutscene for the classic summon and go to the house (and try from the left as wwnwilson has reported as being successful) first we would suggest trying this to see if it helps.

    If this is not possible then you will need to start a new save game and try the above steps to see if the issues is resolved.

    I understand this news will be frustrating, particularly if you're well into a save and do apologize for the inconvenience caused

    If there is anything further we can help with at all, please let us know
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  8. #68
    Absolutely pathetic this is not solved in 2022. Thanks for stealing my money, and for a wasted 21 hours of my time
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  9. #69
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Originally Posted by TheNoobieWaffle Go to original post
    Absolutely pathetic this is not solved in 2022. Thanks for stealing my money, and for a wasted 21 hours of my time
    Hello TheNoobieWaffle,

    Thank you for reaching out - I'm sorry to see you've also been impacted by this issue.

    While there are no further planned patches, as noted above, some players here have noted workarounds that have worked for them, if you could give these a try and let us know how you get on?

    Thank you!
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  10. #70
    The only workarounds I have seen are to have another save file. That is not really a workaround.
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