Hello,
In order to fully troubleshoot the problem that you are having, please try the steps below:
1. Disabling your background applications:
Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
Type in MSCONFIG and press Enter.
Go to the Startup tab.
Click the option to Disable All.
Press Apply, then Close and pick the option to Restart.
2. Clearing your temporary files:
Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
Type in %TEMP% and press Enter.
Select All (Edit > Select All or Ctrl+A).
Click the Delete key.
Note: If you are using Windows 7, you will need to press Ctrl + A together to highlight the files. Once the files are highlighted, you will need to press the Delete key.
3. Make sure the drivers for your video card, sound card, motherboard and processor are up-to-date. Running 2 cards in SLI or running 2 screens can also cause issues. Deactivate SLI or unplug any additional screens you may be using. If you are overclocking, try running at the stock clock settings.
4. Make sure that any antivirus or firewall software on your system is disabled.
5. Install Windows Updates:
Click on the Windows Start button and go to All Programs --> Windows Update. In the left pane, click "Check for updates" and if any are found choose "Install updates."
http://windows.microsoft.com/en-us/w...indows-updates
Please try disabling any overlay or DirectX hooking software before launching the game. These overlays can cause issues when the game attempts to load content, or render 3D environments and user interfaces.
The following list of overlay / hooking programs are known to interfere with our games:
- Fraps
- Xfire
- TeamSpeak
- Mumble
- Steam Overlay (read below for further instructions)
- EVGA Precision X
- Gigabyte OC Guru I & II
- ASUS GPU Tweak
- ASUS Smart Doctor
- Gamer OSD
- MSI Afterburner
- MSI kombuster
- Evolve Client
- Overwolf
- Raptr
- Curse Voice
- Discord
- RaidCall
Note: This excludes Uplay as it is required for achievements, etc.
How to disable the Steam Overlay:
1. Launch Steam and click on the "Settings" button.
2. Click on the "In-Game Settings" tab.
3. Uncheck the box next to "Enable Steam Community In-Game" and click OK.
* Disable the Steam Overlay on specific games only by right-clicking on the game title, selecting "Properties" and unchecking "Enable Steam Community In-Game" on the "General" tab.
I would also like to point out that custom peripheral software and third-party game software can cause problems as well:
Razer, Logitech, Steelseries, etc.
After disabling all applications that use an overlay, try running the game again.
Please let us know if you have any further issues.
Regards,
Ubisoft Support