Community Manager - FredEx919 | Forums

[Kingrayen]

Hello,

I quote you from a thread in which multiple players have elaborated on connection issues since the patch,

Hey everyone, we're taking a look at this. Can you confirm if you're still having the issue? Or has it cleared up for you? If you haven't, make sure you report through http://support.ubi.com. Let us know which platform and any other useful info like at what point the issue happens and error messages. If we some problems on our end, we'll let you know here.

You claim to look into it, but upon receiving replies, we hear nothing back.

In this thread I elaborated the issue slightly, so feel free to use for details regarding the game error:
http://forums.ubi.com/showthread.php...0#post12991700

We want to know what we can expect, anything at least! As for now we cannot play this game.

Kind regards,

KR

[UbiInsulin]

Can you let us know what platform you're playing on, and any of the specific error codes you're receiving? The more information we have the better for investigating any underlying issue. Thanks!

[Kingrayen]

When trying to find a match in multiplayer, it just searches endlessly. The system is able to place me in tournaments and link me to other players, but the matches won't start. Sometimes it gives the following errorcode: 0004000011 and places me in the game lobby as either a won or (mostly) lost match (no rank points lost however). Sometimes it goes to the lobby without the aforementioned errorcode. Sometimes it just indicates it's searching for (4?) more players.. Either way no access to the multiplayer game modes.

[Kingrayen]

Playing on PC

[Kingrayen]

Also it sometimes remains stuck on 'joining game'.. until it moves on. NAT status is green.

[UbiJurassic]

Thanks for leaving details on this, Kingrayen. We'll be making sure the information is sent over to the team so they can investigate. If you haven't already, please also make sure you share these details with our support team, so they can document it.