Alpha Pack bug | Forums

[Hotshot_2003]

hey guys i was just just wondering if anyone else has had there Christmans pack, i got the notification and everyone else got one when i was with them but i didnt Recieve the pack, I do had 2 step Verification. But i am confused to why i didnt get one

[UbiMorning]

Hey there! If you are still missing your pack, please reach out to Ubisoft Support.

[blue.AMM]

So yeah title says it all. I bought the Year pass on Tuesday and from what I understand I was supposed to get like 5 alpha packs? Well I bought it and I never got those alpha packs. Any help is appreciated.

[Masta_Pasta]

after i finish the game the renown gain fails to load and the alpha pack percentage spins and stays the same

[Ubi-Viral]

Hey, Masta_Pasta!

There can be a small delay in delivering renown so you might see it not directly after finishing a game. Are you still missing this Renown?

[mthunzi123]

hi i have the same problem my renown is showing up its been a whole day and i restarted my game multiple times, please help.

[BepusGaming-_-]

I have posted this multiple times but non off the staff reacted. I opend 3 alpha packs 1 common dupe kona p90 skin 1 dupe tachanka chibi and mp5 black ice I’ve never received my rewards because my game crashed after looking at a bundel because of this for some reason I lost the renown and skins. (I never did a glitch for the skins) Can you (Ubisoft) put the skin and renown back in my account pls?

[Ubi-Raziel]

I have posted this multiple times but non off the staff reacted. I opend 3 alpha packs 1 common dupe kona p90 skin 1 dupe tachanka chibi and mp5 black ice I’ve never received my rewards because my game crashed after looking at a bundel because of this for some reason I lost the renown and skins. (I never did a glitch for the skins) Can you (Ubisoft) put the skin and renown back in my account pls?

Hello!

We can review your Ubisoft account which will help us determine what happened, then explain how best to proceed from there.

I've never known Alpha Packs or their rewards to go missing, so I'm certain there is an explanation.

Can you please confirm the Date and if possible, the time / zone you opened the Alpha Packs?