Stuck in tutorial! | Forums

[SuperTanC137]

Hello,

Was just getting into the game when I got stuck. I was having fun going through the tutorial when I arrived at the Butter's PVP tutorial. I cleared it and opened a free PVP pack. Afterwards external forces in my real life needed my attention. So I closed the app. Upon re-entering the app after a couple hours I was prompt to do the PVP tutorial and open the PVP pack again.

However after clicking the open button (no other choice) the game gives me an error, CANNOT CONNECT TO SERVER! PLEASE CHECK YOUR INTERNET CONNECTION. Then, I am unable to click anything else. I've watched the same Butters cut scene over a dozen times. I reinstalled the app to no anvil. My patience is thin and it is very frustrating.

What are the steps I must take to proceed?

Sincerely,

A Frustrated Consumer.

[felipesfariag]

I'm in the exact same situation. Support asked me to uninstall and download the game again and clear cache data but the progress is saved Online. There is now way to progress, or access the menu, or do anything other then follow the tutorial to the inevitable CANNOT CONNECT TO SERVER! message, where nothing else can be done.

Sincerely,

Another Frustrated Consumer.

[SuperTanC137]

YEAH!!

I as well uninstalled the game, reinstalled, and cleared cache.

Whats worst is the feeling when you can't do anything. I can't access anything cause I'm stuck in tutorial narrowing my clickable buttons only to lead me to a dead end.

[UbiDomZ]

I'm sorry that you're both experiencing this problem- would you mind sending me a message with your device, operating system, and in-game name so I can look into this?

[SuperTanC137]

I'm sorry that you're both experiencing this problem- would you mind sending me a message with your device, operating system, and in-game name so I can look into this?

Hi

Im the frustrated customer stuck in the pvp tutorial.

My device is Samsubg Galaxy S6 with Andriod 7.0

As for my name I cant access this information because im locked out of clickable buttons due to the tutorial.

Sincerely,

An upset customer.

[ThatDarnSteve]

Hey, mate. This will be your Google Play Games name. Without that there isn't much we can do to help. A fix for this as a general issue is coming, but at the moment we can only really try a workaround.

[SuperTanC137]

Thanks bro found it

[SuperTanC137]

2 updates later an no follow up.

I just want to play this game.

[SuperTanC137]

Its been weeks and few updates later. I am unable to play the game still stuck in China Wall Tutorial even though it displays 1/1 pvp battle complete. The game still forces me to close that window instead of being able to click continue.

I inboxed you many times and no reply. I see you replying to other people with similar problems but you ignore me.

[SuperTanC137]

QUOTE=UbiDomZ]

Hi,

if it helps my google play username is SuperTan91

Thank you

I apologize for the delay- could you please try cycling through your deck again?[/QUOTE]


By asking my if I could cycle through me deck again you're communicating to me that you are not listening to my frustrated situation.

You're unable to do your job correctly.

Can I please talk to someone that is competent enough to help me with my issues and follow up with them.


Here are some screenshots that shows you what I am dealing with.

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