Hey sekulidan,
Thanks for getting back to us. Have you made a support ticket on our website?
If so, can you do so on our website?
Thanks for getting back in contact, I have checked the details and can see you have already forwarded your system files for further review. Please note, you can check the progress of your case or provide any additional information by going to the "my cases" section of our website at any time. Hopefully this should get resolved for you soon, but if you have any further queries or would like any additional support, please feel free to let us know.
Hey Zhyroxx! I am so sorry to see that you have been experiencing this error for 2 years! While Support cannot reset save files, it looks like some information was requested from you on your Support ticket. Can you attach your MSinfo and DxDiag files, as well as images of your completed port forwarding? From there, our Support can further assist!
Hey sekulidan,Originally Posted by sekulidan Go to original post
I'm sorry if there has ever been any confusion in our communications on this, however as it stands, in-game progress cannot be reset and Ubisoft Support do not have the facilities to do this for players either.