1. #1

    Everyone loses their tracks, nobody bats an eye.

    Yo,

    Just to tell to an admin / CM / anyone at RL that several builders (Steph59, Core2Tom, ZZZZZZach, yarivpa ...) lost ALL their tracks in the editor because of ... well, nobody knows, probably because of the ultimate-uber 3000 Games With Gold potato servers, or the awesome Microsoft clouds.

    Just so you know, guys.

    Cheers.
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  2. #2
    UbiPhobos's Avatar Community Manager
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    Nov 2016
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    2,073
    Hey - I will follow up with the team on this.
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  3. #3
    This has been an issue ever since fusion released. if i had to guess, i would say its actually a problem on xbox cloud storage side and not RL, however having RL bring it up may be the best way to resolve it.

    Basically, it seems that when the save file size reaches a certain size, it no longer uploads correctly to the cloud, and since builders usually have much larger save files than regular players, this is why you really only hear about it happening to those people. Most of the time you are playing on the local save, but if for whatever reason you lose you local save (sometimes xbox removes them randomly, or if you need to re-download a gamertag etc.) then the game will try to retrieve the file from the cloud. This is where the problem kicks in since the cloud save will start downloading, but then stop around the 70% mark (at least thats what it was for me both times it has happened) and then time out and say it was unable to retrieve the save, causing you to have no other choice but to start over.

    This is all just my own theory though, and i could be totally wrong.
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