Hello everyone!

Please find below a list of our current known issues. We want to make sure you all know the critical ones that could impact your game experience and how you can handle each one while we are working on a fix.


Beep-O stuck in the Environment.

Description: On odd occasions, during Chapter 6, Beep-O can get stuck under the environment.
Status: Resolved. The fix will be available in the next patch.
Workaround: If Beep-O is stuck again, please try to go back to Peach Castle and use the Canon to go back to your current chapter.

Joy-Cons won't stop rumbling after enemy is set on fire.

Description: When an enemy is set on fire, sometimes the Joy-Con controllers will not stop rumbling.
Status: Our Development team is aware of the issue and is currently investigating.
Workaround: Please ensure that your game is updated and let us know if the problem persists.

The Rabbid Mario ball doesn't break the wall and the cinematic doesn't trigger

Description: Sometimes in World 2, Chapter 3, the Rabbid Mario ball will not break the wall and trigger the cinematic.
Status: This issue has been resolved and will be fixed in the next patch.
Workaround: Rebooting the switch then reloading the save and trying the area again can resolve the problem.

Missing Key / Pixel Pack.

Description: Some Pixel Pack keys are not received properly.
Status: Resolved
Workaround:
  • Your retailer should have provided you with a Ubisoft code on your game receipt or via e-mail
  • Enter the Ubisoft code on the website here: www.mario-rabbids.com/redeem
  • You should receive a Nintendo e-shop key within the next 24 hours
  • Use this key on the Nintendo e-store on the Switch (on the left menu)
  • If the above steps still don't resolve your problem, please contact our Support Team who will be happy to help at https://support.ubi.com


World 3 Boo Statue Soft Lock.

Description: The game soft-locks because the player cannot pick up the relic from the correct pedestal, due to it 'just being there from the beginning'.
Status: Our Development team that is aware of the issue that will be fixed in the next update.

Wrong Dutch translation for Peach's Royal Gaze.

Description: Dutch Peach’s technique “Royal Gaze” shows the description for Luigi's “Steely Stare” technique.
Status: Resolved. The fix will be available in the next patch.

The menu stops working when quitting a challenge.

Description: Sometimes, when quitting a failed challenge, the menu stops working.
Status: Resolved. The fix will be available in the next patch.

Game freezes after a certain period of time played.

Description: When the player's account is linked to Nintendo, the game freezes for brief periods of time after playing for some time.
Status: Resolved. The fix will be available in the next patch.

Game won't launch and show a black screen.

Description: When the console is not connected to any network, sometimes the game will not launch and display a black screen instead.
Status: The issue has been handled by the Development team and will be fixed with the next update.
Workaround: Wait few minutes and the game should start normally.

Cannot Continue at World 4-5.

Description: After collecting a chest in world 4-5, some players are unable to pass back through the pipe.
Status: The issue has been handled by the Development team and will be fixed with the next update.
Workaround: Please, try to go back to Peach Castle via the pause menu, and then use the Canon to go back to your current chapter.