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  1. #1

    Uplay client: Uplay Shop is Unavailabe

    Hello

    Since weeks I get the following error message while trying to access the Uplay Shop inside the client.

    "The Uplay Shop is Unavailable

    The Uplay Shop seems to be temporarily unavailable.
    If the problem persists please contat Ubisoft
    Support"

    launcher_log.txt

    [ 9604] 2017-08-19 13:18:09 [ 7356] ERROR SysTrayView.cpp (146) Failed to set tray icon with ID 103 Error: 2147500037
    [ 9604] 2017-08-19 13:18:15 [ 7356] ERROR CefClientHandler.cpp (688) Error when loading URL http://store.ubi.com/upc/fr, ErrorCode=-310, Details: HTTP error
    [ 9604] 2017-08-19 13:18:16 [12972] ERROR AssetsGetAsset.cpp (97) Failed to get asset for product id 1771. Type: 0.
    [ 9604] 2017-08-19 13:23:34 [ 7356] ERROR CefClientHandler.cpp (688) Error when loading URL http://store.ubi.com/upc/fr, ErrorCode=-310, Details: HTTP error

    Does someone know how to resolve this issue?
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  2. #2
    UbiBlack_Widow9's Avatar Community Representative
    Join Date
    Apr 2007
    Location
    U.S.
    Posts
    16,574
    Hi Xaraxx,

    Please contact our Support team with these details so they can troubleshoot this with you.

    Thanks
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  3. #3
    I have the same problem. Have you found a way to fix it?
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  4. #4
    Are there any plans to fix the Uplay shop and Ubisoft store that's been inaccessible to certain European countries for many weeks now?
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  5. #5
    it is fixed now. both web and uplay
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  6. #6
    I have the exact same problem too, same error 310 when trying to access the Shop from within UPlay (PC) here in Australia. I have raised a support ticket, hope it is resolved soon.
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  7. #7
    I have had the same problem for a few days now. My library is accessible but the store wont load. Keeps telling that the store is unavailable.
     1 people found this helpful
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  8. #8
    Same for me atm.
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  9. #9
    same here for me after recent update
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  10. #10
    Got the same error on Uplay client.
    Also the web shop is down whenever you try to finalize the payment.

    Support is not responding to the ticket, just while they have a discount weekend.
    Perfect time to kill the shop...
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