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  1. #1
    Munkeywrench33's Avatar Junior Member
    Join Date
    Nov 2015
    Location
    Cape Cod, Mass
    Posts
    11

    Stuck in map

    I don't know if anyone else on PC is having this issue but anytime I go into the map and click on a destination the game gets stuck in the map screen loading and I have to close my game. Same thing happens sometimes when I press R to reset my car it's almost making the game unplayabe. Anyone experiencing this?
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  2. #2
    Ubi-MoshiMoshi's Avatar Community Representative
    Join Date
    Nov 2011
    Location
    EMEA CRC
    Posts
    21,145
    Hi Munkeywrench33, please try verifying your files;

    1. In the Uplay client, click on Games
    2. Click on the game you wish to verify the files for. Click on the Properties and choose Verify files.
    3. Uplay will then begin the process of checking your files

    If you are still having this issue please create a ticket with our Support Team https://support.ubi.com including a DxDiag report and MS info.

    Thanks for your patience
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  3. #3
    I am not getting stuck in the map, but I AM getting stuck while driving and I get to a new 'territory', where the game loads the next instance of the map, I get STUCK half on one side of where I was and 1/2 in the new area I am driving to (and, the new area is all grayed out most of the time, but sometimes its not and it looks like I am halfway down into the map itself and got stuck there.
    I can use M to go to map, and I am back in the game fine.
    BUT, when trying to do a race, or faction mission, or skill, I cant get out of it except to press R for 'back on track' losing me the race and points.


    This only started with nvidia drivers 388.31

    Thank you Ubi for looking into my particular situation, if you ever do.
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  4. #4
    Well, now it happens with a different video card and video card driver.
    What is going on here Ubisoft?
    I cant even play the game I spent $120.00 on to play.
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  5. #5
    Ubi-MoshiMoshi's Avatar Community Representative
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    Nov 2011
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    EMEA CRC
    Posts
    21,145
    Hi DaveThreeD, please could you open a ticket with our Support Team https://support.ubi.com so we can take a look?

    Thanks
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  6. #6
    Now I cant even launch the game at all! EDIT: Getting in the game, just get that error.
    I am getting this error:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: InsHelper.exe
    Application Version: 1.2.0.0
    Application Timestamp: 58bd320a
    Fault Module Name: Wpc.dll
    Fault Module Version: 6.3.9600.17415
    Fault Module Timestamp: 54503e7c
    Exception Code: c00001a5
    Exception Offset: 000775a0
    OS Version: 6.3.9600.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: 8fce
    Additional Information 2: 8fcec4392dd21a29bb4307424affd053
    Additional Information 3: 3552
    Additional Information 4: 35525c68ace1c770caa6c85a245b5622

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=280262

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    ----------------

    And, yes, I will log a report, of both the game crashing (after I did the 'check files' thing with the game I get the above crash, and can no longer even launch the game, sigh).
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  7. #7
    Uninstalled a reinstalled, and not getting the error message on bootup, but I am still getting the 1/2 one side in 1/2 out of world thing.
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  8. #8
    Sigh.
    Submitted a report, they told me to do everything I have already done, and when I asked if they could send it to a real developer, they said they did then promptly closed my ticket.
    I am afraid I am going to have to make a video of the problem, and post it on youtube, to get any traction with the devs.
    It is VERY frustrating to have the game play just fine for years, and then one day it wont make the 'switch' to already ridden in parts of the map (I mean, the game does this in multiple places, and 100% in one faction mission I do every time I log in).
    It is frustrating as heck to be brushed off like this.
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