Uplay PC Developer
Hi Folks,
I’m Cain, Project Coordinator on the Uplay PC team and I’m here seeking your help.
For a while now we’ve seen numerous reports from the community regarding the inability to send/receive friend requests. We’ve been investigating this since we got those reports but the only time we are able to reproduce the issue is if either player (sender or receiver) has blocked the connection to our friend service.
This is where you come in.
If you’ve had issues adding friends we’d like to hear from you so that we can gather together enough data to try to chase this one down. Below you’ll find some instructions on some of the information we’d like to see. If you’re willing it would be immensely helpful if you could share this with us.
- Please put “Uplay Friend Issues” in the e-mail subject line
- Please put a link to this thread/post in the body of the e-mail
- Please copy/paste the below questions into an e-mail and send us the answers in an e-mail to uplaycommunity[at]ubisoft.com
NOTE: This is NOT a support e-mail address. It is used for privately receiving information and we do not reply to e-mails sent to this address.
-----------------------------------------------------------------------------------
PLEASE ALSO ANSWER THE FOLLOWING:
-----------------------------------------------------------------------------------
- What country are you located in?
- What ISP (Internet Service Provider) are using?
- What (if any) Proxy/VPN software do you have installed?
- What (if any) additional privacy solution are you using? (Eg. Host file modifications, Network wide IP blacklists/adblockers, etc.)
- What Antivirus/Firewall do you use?
- Have you had similar issues on other PCs or is it specific to one?
- Does the issue occur every time, sometimes, or after a few hours of having Uplay running? (Please specify which)
- Does restarting your PC/Router/Uplay Client/Game resolve the issue? (Please specify which)
- Roughly, how many friends do you currently have?
-----------------------------------------------------------------------------------
PLEASE INCLUDE THE FOLLOWING LOGS:
-----------------------------------------------------------------------------------
In your e-mail please attach the following files.
Uplay Client Log aka. “launcher_log.txt”
This file is located in the “logs” folder which is located in the installation folder of the Uplay client.
What’s in this file?
It contains information about Uplay. This ranges from simple confirmation of launching a process and some very basic hardware specs, but its main purpose in this case is that it logs errors that the Uplay client may encounter.
MSINFO Log
This can be acquired on any machine through the “Run” dialog box.
- Press WIN + R
- Type “msinfo32”
- Click “OK”.
- In the new window that opens click “File”
- Click “Export…”
- Name the file “msinfo”
- Save it to your desired location
What’s in this file?
The MSINFO contains what could essentially be referred to as your machine’s own personal “environment”. It’s comprehensive list of software and running processes, driver versions and hardware specs.
Throw all of the above in an e-mail to us and we’ll take a look at it.
/Cain
Uplay PC Developer
Hi Folks,
I’m Cain, Project Coordinator on the Uplay PC team and I’m here seeking your help.
For a while now we’ve seen numerous reports from the community regarding the inability to send/receive friend requests. We’ve been investigating this since we got those reports but the only time we are able to reproduce the issue is if either player (sender or receiver) has blocked the connection to our friend service.
This is where you come in.
If you’ve had issues adding friends we’d like to hear from you so that we can gather together enough data to try to chase this one down. Below you’ll find some instructions on some of the information we’d like to see. If you’re willing it would be immensely helpful if you could share this with us.
- Please put “Uplay Friend Issues” in the e-mail subject line
- Please put a link to this thread/post in the body of the e-mail
- Please copy/paste the below questions into an e-mail and send us the answers in an e-mail to uplaycommunity[at]ubisoft.com
NOTE: This is NOT a support e-mail address. It is used for privately receiving information and we do not reply to e-mails sent to this address.
-----------------------------------------------------------------------------------
PLEASE ALSO ANSWER THE FOLLOWING:
-----------------------------------------------------------------------------------
- What country are you located in?
- What ISP (Internet Service Provider) are using?
- What (if any) Proxy/VPN software do you have installed?
- What (if any) additional privacy solution are you using? (Eg. Host file modifications, Network wide IP blacklists/adblockers, etc.)
- What Antivirus/Firewall do you use?
- Have you had similar issues on other PCs or is it specific to one?
- Does the issue occur every time, sometimes, or after a few hours of having Uplay running? (Please specify which)
- Does restarting your PC/Router/Uplay Client/Game resolve the issue? (Please specify which)
- Roughly, how many friends do you currently have?
-----------------------------------------------------------------------------------
PLEASE INCLUDE THE FOLLOWING LOGS:
-----------------------------------------------------------------------------------
In your e-mail please attach the following files.
Uplay Client Log aka. “launcher_log.txt”
This file is located in the “logs” folder which is located in the installation folder of the Uplay client.
What’s in this file?
It contains information about Uplay. This ranges from simple confirmation of launching a process and some very basic hardware specs, but its main purpose in this case is that it logs errors that the Uplay client may encounter.
MSINFO Log
This can be acquired on any machine through the “Run” dialog box.
- Press WIN + R
- Type “msinfo32”
- Click “OK”.
- In the new window that opens click “File”
- Click “Export…”
- Name the file “msinfo”
- Save it to your desired location
What’s in this file?
The MSINFO contains what could essentially be referred to as your machine’s own personal “environment”. It’s comprehensive list of software and running processes, driver versions and hardware specs.
Throw all of the above in an e-mail to us and we’ll take a look at it.
/Cain
