Member
latest response from support...
Hi d34dstr0k3,
Thank you for your reply.
I understand that this is not the reply you were looking for. Still for now, our Development Team is investigating this matter, as there was no reason for paying Players to have any kind of ads.
I will ask for your patience during this time, and I would like to take this opportunity to to apologize for this issue, again. This is not the best situation, but at this point we do not have an individual solution to give to each one of our Players.
Please keep and eye in our places or further news on this matter:
https://www.facebook.com/trialsfrontier.game/
http://forums.ubi.com/forumdisplay.p...RIALS-FRONTIER
Best Regards,
xxxxxx
Ubisoft Customer Support
Not entirely sure if they are saying that any paying player should be seeing ads or not. Asked for clarification
CaptainWeelie, any news??
Senior Member
Based on the response you got, it sounds like RL agrees that paying players should NOT see ads, but its not fixed yet:Not entirely sure if they are saying that any paying player should be seeing ads or not. Asked for clarification
our Development Team is investigating this matter ..... there was no reason for paying Players to have any kind of ads ...at this point we do not have an individual solution to give to each one of our Players
Member
I would agree, but this was from the same person that said the exact opposite in the previous response.Originally Posted by xitooner Go to original post
I would still like to know what CaptainWeelie says too.
Member
now it's "Rabbids"
stop it already!
Member
Please kill the "Toy Blast - Pop the cubes" advert, before I kill myself. Every time the ad reaches the end, a white screen appears and the Trials app crashes. This advert comes mostly, I can hardly get the free stuffs...
THANK YOU VERY BUTCH!
Senior Member
Its in game adverts for other ubi games at the moment. Rabbids and Hungry Shark etc.
Member
To be honest, while I agree no one should get these if you have spent money (they are still an ad after all), I can live with these since they don't interrupt my gameplay. That said I really don't think we need to see any of these pop ups more than once... you've got a new game out, ok, thanks for letting me know... if I'm not going to download it after the first view, I'm not going to after the tenth either!!Originally Posted by Bonxy Go to original post
What does interrupt my gameplay though are static and 30 second videos and the subsequent crashes with some of them, which can also cost you items/parts. I would like to find out if RL get paid on ad conpletion, because if they do, I'll kill the app every single time at this point.
Member
The pop-up ads are still showing at the start of the game and also sometimes after a race for the dog. We shouldn't get any adverts if we've paid money, especially if it was specifically stated.
With the adverts we watch for Gems or Tickets certain ones will always hard crash the game. I suspect we all get different ones depending on our location in the world meaning a lot of testing but this must be done, it's clear though it's not done thoroughly enough.
Junior Member
Yes ads can be annoying. In my situation the game crashes 50% of the time after I select to watch a video for extra gens, coins, tickets you name it. Even sometimes after forced ads after races. I'm on android (shameless plug add me for daily gifts xD)
Member
Response from support on 8th of August.
Hi d34dstr0k3,
Thank you so much for contacting us, my name is xxxxxx and I will be assisting you today.
I'm so sorry that you are facing ads when you already made a purchase ingame.
Unfortunately at this time you are not the only player experiencing this. A few players have reported the same issue and we have reported this to our game developers. We are forwarding all information regarding our players device model and operating system version, to assist them solving this issue.
We have also forwarded our players concerns regarding not being able to play. But please note that solving this issue is not a quick process, because altering any part of the game can lead to more issues arising, instead of solving the ones at present.
In the meantime, unfortunately, I have no further troubleshooting steps to offer that may help with this issue. I'm really sorry for that. Please rest assured that when there are news regarding this, all players will be informed in our Forums and Facebook.
For further updates please keep an eye on our Facebook and Forums:
https://www.facebook.com/trialsfrontier.game/
http://forums.ubi.com/forumdisplay.php/591-TRIALS-FRONTIER
For any other question regarding our games please don't hesitate to contact us again. We'll be here for you!
Best regards,
xxxxxx
Ubisoft Customer Support
Yet another convoluted response, a simple 'No, you shouldn't be seeing ads, we're looking into it' would suffice, or just have the balls to say 'we've changed our policy on this, tough luck'.
Latest update seems to have affected other people and made it more frequent. Joy!
Also found the screenshot of the offer I received when it appeared. UK version for no real reason at all.
Can we get a response from a forum moderator, please?
