1. #1

    Can't delete dancer data

    Even if I delete all Just Dance 2017 data from my Switch (dancer profiles, all save data, game updates) and start completely fresh, if I reinstall the game and then recreate a dancer with the same Switch account and same dancer profile name, after a few songs, my old scores and dance level return. I assume this is because score data is stored in a cloud somewhere, and after a few songs, my Switch is able to retrieve this data wirelessly from wherever it is stored.

    Is this the case, and if so, is there a way to truly start fresh and to wipe all scores from a profile? The main reason I want to do this is that my Unlimited 90-day trial is now over, and without paying, I can't access those songs to improve scores - yet, the scores for songs I played during the trial period are still very visible, with seemingly no way to permanently delete the scores. Another reason I'd like to start fresh with my preferred profile name is that a lot of my current scores aren't mine - early on in owning the game, many people played under my Switch profile and racked up scores. Again, it's just personal preference that my Switch profile only contain my scores, and that a separate dancer profile be my "social" dancing profile...
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  2. #2
    Ubi-Elyon's Avatar Community Manager
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    Originally Posted by Squeedle15 Go to original post

    Is this the case, and if so, is there a way to truly start fresh and to wipe all scores from a profile? .
    Of course, you can simply create a new dance card.
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  3. #3
    I get that a different card with a different name (Dancer02 instead of Dancer01) would certainly fix the problem. But what I'm saying is that if I wipe my dancer card, AND all save data stored on the Switch for Just Dance 2017, AND all game updates and icons, then reboot and restore everything, including recreating the deleted dancer card with the exact same nickname, eventually, my statistics return. Somehow the console is retrieving my data after one or two songs, and I instantly go from Level 1 back up to Level 36 or whatever my dancer was at previously, with the same scores on all the old songs. So, this information must not be stored locally, or it must be pretty embedded in the Switch (maybe I need to clear cached online info somehow?).
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  4. #4
    Ubi-Elyon's Avatar Community Manager
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    It is not possible to reboot the data from a dancer card because they are auto-saved in our cloud. The only way, as I said, is to create another card.

    For further information don't hesitate to get in touch with our Support: https://support.ubi.com/en-GB
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  5. #5
    Creating a new dancer card resets some things for me, but still doesn't erase things like "best score" for a particular song or unlocked avatars, which are forever tied to a particular console, it seems. I do wish there was an option to manage cloud data somehow. With the current state of affairs, an evil-minded person could record a high score on a Just Dance Unlimited song with a, shall we say, immature dancer name, and then that score is FOREVER on the console unless the owner resubscribes AND manages to beat the high score to overwrite it. As it stands, I have no way to reset my data and give this game a fair shake on my own, as for the initial 90 days I owned it, the general public played it and generally wreaked havoc with scores and settings I'd like to erase, but now cannot.
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