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  1. #1

    Game screen wont show, freezes desktop

    I bought the game a while back and was working fine. Then one day I went to play it and the desktop froze, the icon on the task bar was there, and I could hear the game audio playing through the speakers. I tried moving my mouse around but it too was frozen (rather it disappeared like it was in-game) and could hear the mouse moving over the options in the game's main menu. Only way to get out of it is to ctrl+alt+del and close the program. I've tried uninstalling/reinstalling the game and the Uplay launcher, updated all drivers (they were up to date anyway)... everything I can think of. It is completely unplayable. I need help please!!!
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  2. #2
    WID992007's Avatar Senior Member
    Join Date
    Sep 2007
    Posts
    2,280
    first question .. what are your PC system specs?

    laptop or do mean you own a desktop ? systems that meets the minimum system requirements ?
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  3. #3
    UbiInsulin's Avatar Community Manager
    Join Date
    Nov 2015
    Posts
    6,492
    Hi drudishauser! Please verify your game's cache in Steam. You can also try deleting the game's configuration file at this location: Documents\My Games\Far Cry Primal\GamerProfile.xml , as it will create that file automatically if it's not there at launch. Back up the original file just in case!

    If neither of these works, please open a ticket at https://support.ubi.com by logging in, scrolling down, and clicking Contact Customer Support. Include your msinfo and dxdiag files as attachments to your ticket to help our team investigate. Thank you!
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