1. #1
    UbiQuB3's Avatar Community Manager
    Join Date
    Sep 2015
    Newcastle, UK

    Forum rules | Please read before posting!

    These forums are for the discussion of Ubisoft games, including advice, feedback and general gameplay talk. We ask that all posts are civil, respectful and constructive – this ensures all visitors can enjoy and benefit from these forums, plus we can more easily collect feedback (be it positive or negative) to pass on to Ubisoft game developers.

    To this end, there are specific forum rules covering the sort of behaviour that is and isn’t acceptable here. While the general guideline of “Treat others as you would wish to be treated” applies, all visitors must also abide by these rules. If you do not do so your post may be moved, locked or deleted, and may also result in a temporary or permanent ban.

    Please also note that when you created an account you agreed to abide by the Ubisoft Terms of Use. This along with the general Rules above need to be followed in order to ensure we continue to have the best communities possible.

    Thanks for your cooperation.

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  2. #2
    ubi--unicorn's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017

    *READ FIRST BEFORE POSTING* Help us help you!

    Hello and welcome to the Assassin's Creed Origins support forums. This forum is for technical support and reporting bugs. If you would like to give a suggestion or feedback, please do so in general discussions.

    To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

    To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue. We also highly recommend including the platform at the beginning of your post in brackets.
    • An example of a good title: [PC] Ubisoft Service is currently unavailable error
    • An example of a bad title: HELP ME PLEASE

    In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

    1. A short description of the issue. Please include any error codes here.
    2. When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
    3. Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
    4. Have you tried any troubleshooting? We recommend the steps in these posts (PC, Xbox One, PS4) as a starting point for any issues. Please let us know if you’ve completed these steps prior to creating your post.
    5. Your computer’s specifications. If you are not sure of your specifications, you can run a DXDIAG report. After you have ran the DXDIAG report, please tell us the following: Operating System, processor, memory (RAM), and display card (graphics card) name.
      • Example: Windows 10 Home 64-bit (10.0, Build 16299). Intel ® Core i5-8350U CPU @1.70 GHx (8 CPUs). 8192MB RAM. NVidea GeForce GTX 970
    6. Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
    7. If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.
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