1. #1

    Game crash/won't start on iOS

    Is anyone else having this issue? There's a thread on iOS support but not here.

    When starting the game, there's just a black screen for a few seconds, and then back to the iOS home screen. What is going on here? Just when I think we've had so many issues that there couldn't possibly be more, there ends up being one more thing (at least).
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  2. #2
    Originally Posted by prelude92 Go to original post
    Is anyone else having this issue? There's a thread on iOS support but not here.

    When starting the game, there's just a black screen for a few seconds, and then back to the iOS home screen. What is going on here? Just when I think we've had so many issues that there couldn't possibly be more, there ends up being one more thing (at least).
    Yep, I'm in the black screen to crash group. I was on my way here to start this very thread but you beat me to it.
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  3. #3
    Bonxy's Avatar Senior Member
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    Think its the same scenario for most of iOS at the moment.
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  4. #4
    metjammer's Avatar Banned
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    I posted this problem a few hours ago. You have to uninstall and reinstall the game (seriously!). The bug appears if you click on the "More Gems" message in your mailbox, so just don't do it again after reinstalling...
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  5. #5
    Originally Posted by metjammer Go to original post
    I posted this problem a few hours ago. You have to uninstall and reinstall the game (seriously!). The bug appears if you click on the "More Gems" message in your mailbox, so just don't do it again after reinstalling...
    Well, that's how you get 50 million downloads isn't it!

    That gems message, is that the one that informs you about watching ads for free coins/gems? haha

    Even this forum has problems now, had to request the desktop version to log in on mobile!
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  6. #6
    Nice one metjammer, uninstall/reinstall worked a treat. Should have known given the number of times we've had to do this in the past!

    Don't think the "More Gems" message is the problem. Just clicked and killed the game, restarted fine. More likely the Midnight Circuit starting since it always tends to be a glitchy mess. Can't wait for the prizes at the end. Do the retries work properly this time?
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  7. #7
    Originally Posted by d34dstr0k3 Go to original post
    Do the retries work properly this time?
    Retries were working for me on IOs for the brief time the game actually worked.
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  8. #8
    I'm having this issue as well. After re-installation, I tried to load the progress from the server, but there's no rabbit hall, nor anything else.
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  9. #9
    Mine is broken and I have ZERO interest in trying to fix it by deleting, re-installing, going through the tutorial, restoring from server just to get back to the other issues that are still present.
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  10. #10
    Originally Posted by nkbaumer Go to original post
    [...]deleting, re-installing, going through the tutorial, restoring from server[...]
    No need to go through tutorial. Hit the pause button, click the Ubi icon in the menu and login as normal. Deleting and reinstalling is a pain but only takes a few seconds.
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