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  1. #21
    Ubi-Litten's Avatar Ubisoft Support Staff
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    Oct 2018
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    Thanks for getting in contact and letting us know this workaround has resolved this issue for you, we will certainly be sure to forward this information for further review. In the meantime if you have any further queries, please feel free to let us know.
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  2. #22

    unity

    check your resolution, thats what it was for me, make sure its 720p or 1080, not sure for 1440p, 4k, but mine was on 690p and i just changed it to 720p and it worked
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  3. #23
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
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    Thanks for providing those steps, mixchael_.

    While this is an older thread, hopefully this can help others who are seeing this in the future
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  4. #24

    stuck on loading screen

    i did the link fix with sounddata but now game starts but stops when it asks you to click anywhere to contuniue in main screen
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  5. #25
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    @ atakan741 - are you experiencing a crash when the game stops?
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  6. #26
    I had my screen resolution at 2048x1080 and the game would crash at the splash screen. I changed it to 1920x1080 and it started up fine and working normally now.
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  7. #27
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    Thanks for providing that information, Akenatwn1.
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  8. #28

    what worked for me.

    what worked for me was running the game from the root directory. find the ACU.exe and double click it. didn't have to do any other weird work around. I hope it helps.
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  9. #29
    Ubi-Litten's Avatar Ubisoft Support Staff
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    Thanks for getting in contact and providing this additional information regarding the workaround you used to resolve this query. If you have any further queries or require any additional assistance, please feel free to let us know.
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