1. #71
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
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    Hi CurvingMink3991,

    Thank you for reporting this to us, we're sorry to hear that's been occurring.

    Are you playing from North America?
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  2. #72
    Me and my gaming friends are all having the same problem as noted above.
    Unable to get past the shuttle into any game or lobby.
    Both on Steam and on Oculus Quest versions.

    This is quite annoying. Every time we log in and get an UbiSoft Connect Update something in this game breaks.
    Is there any testing going on over there before these updates are pushed?
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  3. #73

    Starting Issues

    I have had this issue since at least 07/30/2021 18:00 EDT. It worked properly on 07/29/2021. I have the game both on Steam and Oculus Quest 2 and get the same results.

    It hangs for all Game Modes. Below are the messages that I get.

    QUICK MATCH: LOOKING FOR MATCH -> CREATING LOBBY
    CUSTOM LOBBY: CREATING LOBBY
    SOLO ADVENTURE: CREATING OFFLINE MATCH
    TRAINING: CREATING OFFLINE MATCH

    I have tried multiple internet providers and routers with no luck.

    One thing to note is that when I switch my internet connection while it's waiting, it does get a connection lost error. So it sounds like the initial auth system is working, however, maybe there's some app servers that got shutdown? Maybe a NLB change?
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  4. #74
    Hi. I am a New oculus quest 2 user. I bought star trek bridge crew last night. Ive played about 6 multiplayer games and three of those six games (over the two days) has had an issue where while in game, adjustments made to engineering, helm, or tactical were un-responsive. I could make a change to the panel (like set power to engine to 5, and while it looks like it took the change, the ship did not recognize the change). Same thing with tactical and helm. In one instance, a player asked if i was using a quest2 and got mad because it was apparently a known issue and blamed me for breaking the game because i brought the quest2 into the lobby, and he quit. This seems to be a common issue. To be clear, i was not tethered to the computer, just using quest2. Is s fix underway?
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  5. #75

    Lawsuit for other quest 2 star trek bridge crew users who have audio and mic dropout

    I AM IN THE PROCESS OF GATHERING NAMED PLAINTIFFS TO SUPPORT A CLASS ACTION LAWSUIT AGAINST UBISOFT FOR THEIR KNOWING FAILURE TO FIX BUGS RELATED TO OCULUS QUEST 2 USERS (AUDIO/Mic drops, CONSOLE FREEZES, ETC) AND THEIR CONTINUED SALES OF THEIR UNUSABLE DEFECTIVE STAR TREK BRIDGE CREW GAME STILL BEING SOLD IN THE QUEST 2 STORE. IF YOU ARE INTERESTED IN JOINING THIS CLASS ACTION LAWSUIT AS A NAMED PLAINTIFF (NO COST TO YOU, PAYOUT ONCE UIBISOFT LOSES), CONTACT ME AT: [redacted]
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  6. #76
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Jun 2020
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    Originally Posted by QzMAH Go to original post
    I AM IN THE PROCESS OF GATHERING NAMED PLAINTIFFS TO SUPPORT A CLASS ACTION LAWSUIT AGAINST UBISOFT FOR THEIR KNOWING FAILURE TO FIX BUGS RELATED TO OCULUS QUEST 2 USERS (AUDIO/Mic drops, CONSOLE FREEZES, ETC) AND THEIR CONTINUED SALES OF THEIR UNUSABLE DEFECTIVE STAR TREK BRIDGE CREW GAME STILL BEING SOLD IN THE QUEST 2 STORE. IF YOU ARE INTERESTED IN JOINING THIS CLASS ACTION LAWSUIT AS A NAMED PLAINTIFF (NO COST TO YOU, PAYOUT ONCE UIBISOFT LOSES), CONTACT ME AT: [redacted]
    Hello QzMAH,

    For privacy and security reasons and as per our Forum Rules, I have removed the email address from your post. Please do not share this information via the public forums for your own safety.

    Regarding the issues you've noted, we still have an active investigation ongoing regarding issues noted with sound / mics when playing via PC / Quest 2 and are still collecting player information as part of this.

    We cannot offer any advice relating to legal proceedings, however should you wish for any direct support regarding the issues you've noted, please let us know or open a ticker on our Support Site and we will be more than happy to discuss this with you.

    Thank you.
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  7. #77

    Multi player drops out

    Multiple times players keep having issues as well as myself of being dropped out in lobby and in game. Seems there is a huge bug with the multi player mode.
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  8. #78
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Jun 2020
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    Originally Posted by becker_1213 Go to original post
    Multiple times players keep having issues as well as myself of being dropped out in lobby and in game. Seems there is a huge bug with the multi player mode.
    Hey becker_1213,

    Thank you for reaching out - I'm sorry for the delay and to see you're having connection issues.

    We have no known major issues with connectivity in-game at the moment.

    If you haven't done so already, could you please make sure you give all of the steps in our connectivity troubleshooting guide a try?

    Should you then continue to have connection issues, could you please contact us directly via our Support Site or you can also reach us on Facebook and Twitter.

    Thank you!
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