1. #1
    UbiSkyBear's Avatar Community Manager
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    Known Issues | Updated: June 29, 2017

    Hello Cadets,

    Thanks for playing Star Trek: Bridge Crew, we're happy to have you aboard!

    Day One Patch; does not have any substantial errors fixed in it, primarily cosmetic and edge cases fixes.

    Current Known Issues:

    Uplay Setup
    When launching the game for the first time on PC, the Uplay application cannot be running even in the background. When launching it for the first time it has to setup the ownership rights and that only works correctly if the game can launch the Uplay application itself and pass on the correct information.

    Solution: If you started the game with Uplay running, the authentication will not work. To fix this, please shutdown Uplay completely (through the system tray or Task Manager), shutdown the game then restart it from the Oculus App or Steam. As part of this setup process, you will have to either create a new Uplay account or utilize an existing one. This account must then be linked to the appropriate system – Oculus or Steam.

    "Error Code 21"
    When playing Star Trek: Bridge Crew without an internet connection, you may run into this error message: “Your connection has been lost. Star Trek: Bridge Crew requires an internet to be able to play properly. Error code 21.” Please ensure that your internet connection is up and running in order to play Star Trek: Bridge Crew as it requires an online connection.

    Can't Unlock Mission(s)
    It has been reported that some users cannot unlock missions. If you experience this as well, please contact Customer Support so we can resolve this for you.

    Patch Notes: June 13th 2017

    - Fixed Infinite Impulse / Warp during Ongoing Voyages.
    - Fixed various issues around the Invite system.
    - “Private Match” is now known as “Custom Lobby”. Feel free to invite your friends for an invite only session or invite some friends before opening it up for other players to join!
    - Matchmaking should no longer place you into inactive lobbies.
    - Various Mission Improvements.
    - Usability improvements to the Impulse / Warp process.
    - Improvements to scanning a fugitive ship and transporting fugitives.
    - Additional functionality has been implemented for community management purposes.
    - Minor crash & bug fixes.
    - Addressed issues with “Headset Removed” Warning on HTC Vive and Out of Bounds messaging on both HTC Vive and Oculus.

    Time Out Error & Loss Of Voice Chat - Update: Fixed (June 29, 2017)
    Players may experience an issue with being removed from a match with a “Time out” error. After having this error, they may find that they cannot hear other players talking nor can they hear other players. Restarting the game will fix this issue. We have a fix developed for this and will have a patch out as quickly as possible.
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  2. #2
    Will the patch fix the problems we've experienced in this thread http://forums.ubi.com/showthread.php...riends-to-game
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  3. #3
    natswright, thanks for letting us know. It has been added to our known issues list and will be fixed in the future patch.
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  4. #4
    Thanks, its quite a game breaking bug, would you think it will be fixed soon? It pretty much stops private matches working!
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  5. #5

    Engine Lock out

    When playing the game does not matter if I am Engineer or not after coming out of impulse the Engines are locked and it locks out the game there still is the red around the engines and says its locked out ... tried this and got it 8x in a row on multi missions . I have talked to others and it has happened to them as well . Is this a bug in the game ? or is it something on my end .

    I am running the Standard PS4 VR .

    Thanks
    rclegion
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  6. #6

    VR Headset Removed - Put on VR Headset to continue

    Myself and a few other users on the Steam forums are reporting an issue with the HTC Vive where the headset is detected and other games work just fine but Star Trek Bridge crew is just a blank screen on the headset and the computer display states "VR Headset Removed - Put on VR Headset to continue". It doesn't matter what I have done to try and resolve it. Rebooting, sticking a white piece of paper in front of the sensor as recommended on the other board, reinstalling.. it is always the same thing. I submitted a ticket but thought it was worth replying here just in case others are seeing the same thing.
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  7. #7
    Kick the person at helm, should solve the problem for impulse lock
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  8. #8
    I have had the same thing with several groups
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  9. #9

    Stuck in warp

    Hi, seem to get stuck at warp speed too.
    Was playing a 3 player game last night and when we went at warp we never came out of it again.

    The helm activated it, it all faded black, screen faded up again and that was it just constantly warping. We could all still see each other/talk/ wobble our hands, but was just continually stuck at warp.

    Wont be playing again until this is fixed as there is no game if you can't get past the warp part of it.
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  10. #10
    Originally Posted by Illistar Go to original post
    Myself and a few other users on the Steam forums are reporting an issue with the HTC Vive where the headset is detected and other games work just fine but Star Trek Bridge crew is just a blank screen on the headset and the computer display states "VR Headset Removed - Put on VR Headset to continue". It doesn't matter what I have done to try and resolve it. Rebooting, sticking a white piece of paper in front of the sensor as recommended on the other board, reinstalling.. it is always the same thing. I submitted a ticket but thought it was worth replying here just in case others are seeing the same thing.
    The space you are allowed to move in is very small, the game is not meant to be played in RoomScale, but while seating, so I saw this message occur when I lean even a little bit sidewards or forward/backward.
    So it may be that you are outside the allowed space right from the start.
    Try moving around, or much easier recentering the screen by pushing the the upper button (above the touch pad) on the left Vive controler.
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