1. #1

    Controls freeze if hit Reset & Back at same time [Ubisoft Support Ticket: 02752282]

    Another bug that hasn't been fixed in a very long time. This was a day-one issue with my Note5, and is still there over a year and half later. Others here have reported the same issue. But, there is a semi-solution. The devs aren't able to fix it in the game, but Android Nougat's game mode lets you lock out the Back button during play. So, Nougat fixed the bug for you.


    TICKET DETAILS
    Case Reference # 02752282
    Date Created Jan 07, 2016 at 11:09 AM EST
    Platform Android
    Game Trials Frontier
    Category Technical Issues

    On Note 5 (SAMSUNG-SM-N920A) running 5.1.1.
    The on-screen reset button works fine and returns to the last checkpoint. The phone back button works to pop-up the in game menu, where then I can continue back to the level.

    However, if your finger slips 1/4" and happens to hit both at the same time, the pop-up menu will show up but then, when hitting Continue, the on-screen controls disappear. The only way to make the level playable again is to Retry it.

    I created the following Youtube video to show this. The first three retries are from hitting the in-game button. The second three are from hitting both at the same time.

    https://www.youtube.com/watch?v=AmPY...el=BrianBaskin

    COMMUNICATION HISTORY
    Jonathan @Ubisoft Support Jan 07, 2016 at 12:57 PM EST
    Thank you for reporting this issue. I sincerely apologize for any inconvenience this may have caused you.

    This issue has been forwarded up to the development team for further review. However, that is all that we can do at this time, as we have no further information.


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  2. #2
    Thanks for posting the fix. I thought I won't be able to play Trials Frontier on my new phone.
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