Game account linked to someone else | Forums

[Jackson921191]

Hello,
Had my steam acount hacked recently and now that I got it back when I log into Ubisoft it says "this product is already claimed by BAYAN228". Can I get my account back please?
thank you.

[WID992007]

for that your gonna need to to contact Support DIRECTLY

and prove owner ship of your account and games

open a support ticket or contact Ubi support for your region


you can open a support ticket with Ubisoft Support at https://support.ubi.com


or try to contact them via social media to see if they can update your ticket
Facebook: https://www.facebook.com/UbisoftSupport
Twitter: https://twitter.com/ubisoftsupport






for Uplay Account Support you can try to contact them by Phone
you can find phone number\ support options \ and support hours information @ https://support.ubi.com/en-GB/Contact#en-gb


if you have an account problem call em on the Phone or use twitter or facebook are the fastest options or WEBCHAT


here are the twitter and facebook links
Facebook: https://www.facebook.com/UbisoftSupport
Twitter: https://twitter.com/ubisoftsupport

[WID992007]

also consider setting up two step authentication on your accounts and ALWAYS ALWAYS

WRITE down your e mail and password and all info that you use when creating online accounts in a lil book you keep in your desk