Hi PrincessUmibon,Originally Posted by PrincessUmibon Go to original post
Would you be able to send a bit more information in? If you haven't done so, you can open up a case through http://support.ubi.com and send in some system info and details of the issue (where it happens, how often, system specs etc) that may help us track down the issue and better help you. If you already have a case created, you can update that at the same location.