Banned
Yes believe it or not some people give professionals the benefit of the doubt while we passively consume the media we support.Originally Posted by dekot11 Go to original post
It's not a hard concept, but believe or not the ubi devs/moss aren't a bunch of scrooges clad like the monopoly guy hording our money and laughing maniacally off into the sunset with your favorite damsel in distress.
Member
Member
There are objectively shadier companies than others. Ubisoft has proven themselves to be super greedy over the years, not just as developers but as localized publishers. I remember when they flat out refused to update certain games over here in the US while the actual developer company was updating over in japan. They're flat out greedy with a proven track record of being shady.Originally Posted by alustar24 Go to original post
Junior Member
Even if they ARE answering. it does not really rectify the fact that they released a game that they knew very well, was either not in good technical shape or simply was badly planed in terms of network performance and stability.
My game constantly crashes in the middle of sessions after I wait 4 minutes on average to even get to that session.
the sad thing is it's such a good game.
someone mentioned battlefield 1 devs not communicating with players... well, I don't really have a lot of experience with them, so correct me if I'm wrong, but I'm pretty sure battlefield 1 was released with proper servers to support the traffic and after it was actually ready to be released in terms of balancing and bugs.
Senior Member
I think saying that they do not respond to threads is very unfair. They do quite often regardless of the positive/negative nature of thread.
However, 99% times what they have to say when responding is one of those;
- *joke of some kind*
- We dont know yet
- Soon (and after another 3 months) Soon
- I will move this to community support, please submit a ticket
They almost never have relevant information, or satisfying answers, because they are just community reps, not actual devs. While seeing them active in forums is nice, it feels like a fluff since their comments bears no actual content.
Community Manager
We do our best to respond to threads, regardless of sentiment.Originally Posted by Bradley_r6s Go to original postlike there is no response to all the complaints about this game also what do the devs think about the probaly biggest playerbase drop in a long time no hate just wanna know but this thread will probaly be ingnored aswell
Feedback, both positive and negative, lets us know what is important to the community and where we can look to improve.
Member
I can attest. My feedback thread wasn't the brightest ray of sun in the sky and it was still looked at and responded to.Originally Posted by UbiJurassic Go to original postWe do our best to respond to threads, regardless of sentiment.
Feedback, both positive and negative, lets us know what is important to the community and where we can look to improve.
While the team seems to ruminate very long on changes that seem really on-the-nose for us, they definitely take the time to read the frustrated and negative postings, too.
You don't see that very often, so it's certainly something I credit the Ubi team for.
Junior Member
Oh great, another generic hollow comment, posted to hypnotize us into believing they actually care.Originally Posted by UbiJurassic Go to original postWe do our best to respond to threads, regardless of sentiment.
Feedback, both positive and negative, lets us know what is important to the community and where we can look to improve.
you know, there is a common phrase in business: If you care about your customer, don't SAY it. PROVE it.
I call everyone on this thread and on this forum to judge Ubisoft by realistic results, not words or the fact that they "honor" you by bothering to spend 30 seconds once per thread to write a completely meaningless comment with no actual substance.
pathetic.
And this is coming from someone who likes the game a lot. still, you a 100% deserve to be called out on this.
Senior Member
Substance you get weekly in warriors den. I mean some real substance. I actually like the communication, to see how they learn, seeing how the game evolves. In six days, season 2 is starting off. We will see some cool new stuff and possibly whine about some stuff we dislike. Besides, there are a million concerns in the community that in fact are hard to address and feel different for different players.
"Numbers"? Hell, i play on PS4, I dunno how much players play here, but it feels like enough for sure. Give this game a few sales, continue the way it recieves new content, and we are in for one of the most actively played brawlers in gaming history (well, dunno, but it feels this way at least ^^).
Balancing? You play a top tier hero? Or a lower tier? Console or PC again? You will have very different concerns. And so on ...
So what do you want the community rep to say to you? Ah yeah, my dear fellow, we know you are unhappy. Because of this, we will buff your favorite hero!
Not gonna happen. Community managers are rather low in a company's food chain. They often needn't have and high level qualifications, master degrees or the like. They won't decide the course of product developement. They are there a bridge between us and the company behind them, relaying feedback, helping analyzing, reading a lot of stuff and trying to get there hands on information.
And i dunno how it works at Ubi - but i would not like my community managers to run wild and ask questions whenever they want to. I would organize meetings for fixed schedules. Outside of those, my staff and I would rather not like to be bothered when busy with other work. I mean floor-talk and the likes are always ok, everyone needs some time out and especially the creative guy's shouldn't spend a whole day in front of the screen. But just as a general setting ...
Oh my, myself defending support staff. I feel rather weird today. Guess I should go back to my studys.
