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  1. #11
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Jun 2020
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    I'm sorry to hear that you encountered trouble with Far Cry 4, Old55. If you would like us to take a closer look at this, please don't hesitate to provide us with more information about the issue you're encountering.

    Thanks!
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  2. #12
    Steve64b's Avatar Senior Member
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    Try the regfix I posted at https://forums.ubisoft.com/showthrea...1#post15014109.

    It seems to fix the game not starting up, provided you have the Steam release.
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  3. #13
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Oct 2018
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    Thanks for the link Steve64b!
    Hopefully this helps players experiencing the same issues.
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  4. #14
    Has anyone found a solution? I tried to delete FC4 from the regedit but its not in the ubisoft folder. Ive tried everything, can anyone help?
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  5. #15
    Same issue here - I get this error in the Windows Event Log under Applications:

    Faulting application name: FarCry4.exe, version: 0.1.0.1, time stamp: 0x5c488936
    Faulting module name: systemdetection64.dll, version: 1.0.0.8, time stamp: 0x5153421e
    Exception code: 0x80000003
    Fault offset: 0x0000000000042947
    Faulting process id: 0x52f8
    Faulting application start time: 0x01d770bdfa16c427
    Faulting application path: E:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Far Cry 4\bin\FarCry4.exe
    Faulting module path: E:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Far Cry 4\bin\systemdetection64.dll
    Report Id: 5cb31f0f-343a-4ed0-bbfb-0b7d1bcea041
    Faulting package full name:
    Faulting package-relative application ID:

    And I tried the uninstall/reinstall FC4 and Ubisoft Connect including removing the Ubisoft key in registry - no difference at all.

    FC4.exe is set to compatibility mode as Windows 7 with Administrator rights.

    System info
    - Windows 10 Pro 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)
    - Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
    -16384 MB RAM
    - DirectX Version: DirectX 12
    - NVIDIA GeForce GTX 1650
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  6. #16
    WID992007's Avatar Senior Member
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    Sep 2007
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    Originally Posted by kmach3 Go to original post
    Same issue here - I get this error in the Windows Event Log under Applications:

    Faulting application name: FarCry4.exe, version: 0.1.0.1, time stamp: 0x5c488936
    Faulting module name: systemdetection64.dll, version: 1.0.0.8, time stamp: 0x5153421e
    Exception code: 0x80000003
    Fault offset: 0x0000000000042947
    Faulting process id: 0x52f8
    Faulting application start time: 0x01d770bdfa16c427
    Faulting application path: E:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Far Cry 4\bin\FarCry4.exe
    Faulting module path: E:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Far Cry 4\bin\systemdetection64.dll
    Report Id: 5cb31f0f-343a-4ed0-bbfb-0b7d1bcea041
    Faulting package full name:
    Faulting package-relative application ID:

    And I tried the uninstall/reinstall FC4 and Ubisoft Connect including removing the Ubisoft key in registry - no difference at all.

    FC4.exe is set to compatibility mode as Windows 7 with Administrator rights.

    System info
    - Windows 10 Pro 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)
    - Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
    -16384 MB RAM
    - DirectX Version: DirectX 12
    - NVIDIA GeForce GTX 1650
    Please make sure AFTER you have installed your game


    Go to https://ubisoftconnect.com/ and install the updated version of UBI CONNECT / Steam does not provide this with the game files on games that shipped more then 1 month ago as yes they do UPDATE UBI CONNECT QUITE OFTEN \and yes steam may install an out dated version with your game files .
    PLEASE see
    https://www.ubisoft.com/en-gb/help/c...t-pc/000063173
    ALWAYS WRITE DOWN THE E MAIL and password you use when creating any online account and store it in a safe place , your games will be bound to that account ..
    AND make sure you back up your save files MANUALLY if you have other ubi titles installed
    Please go here to see how to perform that step
    https://www.ubisoft.com/en-gb/help/c...iles/000063179
    or you can use a save game file manager program like this one
    https://www.gamesave-manager.com/
    Also ALWAYS run STEAM as well as UBI CONNECT and your game with ADMINISRATOR RIGHTS ENABLED
    see this page https://www.ubisoft.com/en-us/help/c...ghts/000060505


    verify your game files
    see
    https://support.steampowered.com/kb_...2037-QEUH-3335


    ..as well as RESTART your PC , <(ALWAYS REBOOT)> relaunch STEAM and UBI Connect and try your game again.

    Additionally, for other issues you may wish to look into, that may be the cause of your problem ...


    Please see the Ubisoft Support Troubleshooting page here and please go through the steps provided
    https://www.ubisoft.com/en-gb/help/c...n-pc/000061047


    If you still have an issue, Please Contact Ubisoft Support Directly.
    you can do so from that above LINKED page .. or here...to open a support ticket / case

    https://support.ubi.com





    Good luck , i hope you find your fix!
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  7. #17
    WID992007's Avatar Senior Member
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    Sep 2007
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    one other hint many users may have a problem on some windows installs .. if Ubi connect is not installed on the same drive as WINDOWS .. just install the UBI launcher on your C drive .. your games yes can be on any other drive .. but i think the launcher itself likes to be on the C drive

    on some systems it may not matter .. but yes on some that one step............. may fix your issue
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