game keep crashing within the first 15 min of playing after the new update | Forums

[ahmed3hamdan]

hi
yesterday there was an update, I downloaded it, today, the game crash and close after like 10 min of playing, the game is unplayable with this crash
I also update the GPU drivers and flashed a new driver for the motherbourd
did anyone got the same issue?

PC specs: GTX 1060, RYZEN r7 1700, 16 GB RAM

[USASgtNickFury]

Funny I should see this post, as I had mine crash three times in a row after the update yesterday. So this is how I fixed it for me.

Do a verify game files - local files first.
Turn off Cloud Sync and Uplay Overlay in settings.
Start game and pick your saved game (not just start the game)
If like me it's start and runs OK (I did mine for 30 minutes) close the game.
Recheck the Cloud Sync and if you use it Uplay game overlay.
Start the game and you should be OK.
That was how I was able to get mine working. Been playing all day yesterday and today with no problems. I hope this helps.

[ahmed3hamdan]

Funny I should see this post, as I had mine crash three times in a row after the update yesterday. So this is how I fixed it for me.

Do a verify game files - local files first.
Turn off Cloud Sync and Uplay Overlay in settings.
Start game and pick your saved game (not just start the game)
If like me it's start and runs OK (I did mine for 30 minutes) close the game.
Recheck the Cloud Sync and if you use it Uplay game overlay.
Start the game and you should be OK.
That was how I was able to get mine working. Been playing all day yesterday and today with no problems. I hope this helps.

thank you
I just tried that two times and game crashed

[ahmed3hamdan]

I fixed it by doing all these steps
https://support.ubi.com/en-US/faqs/0...roubleshooting

[robajob102]

Don't how you managed that. Anything i type in to FAQ's come up with no locking up issues. Strange that.

[Ubi-Orion]

Don't how you managed that. Anything i type in to FAQ's come up with no locking up issues. Strange that.

Hi there.

Are you experiencing issues with crashing/freezing with this game? If so then the first thing I would suggest is to attempt each step suggested here. These steps are known to resolve most of the common causes of crashing/freezing.

If after doing so you're still experiencing issues I'd then recommend opening a support case. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:

MSInfo
DxDiag

Thanks.