Same problem all freaking day, i contacted support and this was the conversation.
Ryan (4/27/2017, 8:02:20 PM): Thank you for contacting Ubisoft Live Support. Please give me a moment to review your case. In the meantime, feel free to add any additional information that may pertain to your issue, and I will be with you shortly.
Me (4/27/2017, 8:03:00 PM): thanks
Ryan (4/27/2017, 8:05:32 PM): I'm sorry to hear about that. Can you tell me what steps you have tried to resolve the issue so far?
Me (4/27/2017, 8:07:18 PM): i have rebooted my modem as well as my playstation and it did not work. I connected it directly and still nothing. I have been trying to play all day with only getting 2 matches. I do not have any problems with online on any of my other games
Ryan (4/27/2017, 8:09:12 PM): Alright. I would suggest completing the port forwarding to make sure the you are directly connected to the game's servers.
Me (4/27/2017, 8:09:30 PM): *refresh me on doing that please
Ryan (4/27/2017, 8:09:54 PM): PlayStation Network Required Ports
UDP: 3478, 3479, 3658, 4646
TCP: 80, 443, 1935, 3478, 3479, 3480
For Honor
UDP: 3568
Directions for configuring network ports are specific to the software and hardware being used, and can be found by visiting the manufacturer's website.
Please visit
https://support.ubi.com/en-US/faqs/000024619 for more information.
Me (4/27/2017, 8:11:53 PM): what do i type
Me (4/27/2017, 8:12:00 PM): thisd is ridiculous!!!!!!!!!!!!!!!!!
Me (4/27/2017, 8:12:52 PM): im not an IT guy
Me (4/27/2017, 8:13:13 PM): i shouldnt have to go through all this to play your game when every other game works fine
Ryan (4/27/2017, 8:13:26 PM): This is the best way to ensure a solid connection to our servers. Can you tell me what the make and model of your router is?
Me (4/27/2017, 8:13:28 PM): youre giving me generalized blanket answers
Me (4/27/2017, 8:14:32 PM): netcolor
Me (4/27/2017, 8:14:40 PM): id like a refund
Ryan (4/27/2017, 8:15:10 PM): We are unable to supply a refund for a purchase that has been processed successfully. We sincerely apologize for the inconvenience. Below is a link if you have any questions about the Ubisoft Store's refund policies.
https://support.ubi.com/en-US/faqs/0...Cancellations/
Me (4/27/2017, 8:15:40 PM): id like to talk to a supervisor*
Me (4/27/2017, 8:18:33 PM): if i wanted a refund before the transaction was successfully processed it would be called not buying the game. I bough the season pass and game and i love the game but whats the point if i cant connect with yalls obsolete and outdated servers. what were you thinking releasing a game like this without dedicated servers
Me (4/27/2017, 8:18:56 PM): it makes no sense. you have LOST a LOT of customers to this you knoow
Ryan (4/27/2017, 8:19:45 PM): I am sorry that you wish to end troubleshooting. If you change your mind, we will be happy to continue helping you further at any time.
Me (4/27/2017, 8:20:06 PM): may i have a phone number to call
Me (4/27/2017, 8:20:32 PM): like we did 10 years ago when your servers were top of the line
Me (4/27/2017, 8:21:35 PM): the problem is on your end. lots of people are deling with this right now
Ryan (4/27/2017, 8:21:48 PM): Our phone lines are only for account issues. I will be happy to assist you with your connection issue if you would like.
Me (4/27/2017, 8:22:13 PM): that is ridiculous. may i speak to your supervisor
Me (4/27/2017, 8:22:19 PM): this is an account issue
Ryan (4/27/2017, 8:23:08 PM): There is no supervisor available to take your case. My apologies for any inconvenience.
Me (4/27/2017, 8:23:37 PM): so you have shrugged everything off.*
Me (4/27/2017, 8:23:59 PM): i am going to show this conversation evrywhere
Me (4/27/2017, 8:24:50 PM): theres no phone support for tech issues?
Me (4/27/2017, 8:26:03 PM): i spent $75 for game that needs to be online 100% of the time but i can only connect to your servers 25% of the time. makes perfect sense*
Ryan (4/27/2017, 8:26:49 PM): As I have said, I will be happy to assist you with any connection issues, but we cannot refund the game.
Me (4/27/2017, 8:26:53 PM): im pulling 60mbs
Me (4/27/2017, 8:27:30 PM): you know the ganme is broken though
Me (4/27/2017, 8:27:41 PM): are they fixing the problem
Me (4/27/2017, 8:28:18 PM): the PS4 connects automatically to the PSN
Me (4/27/2017, 8:28:28 PM): im connected to the PSN but not you
Ryan (4/27/2017, 8:29:32 PM): Port forwarding will make sure that the router's firewall is not blocking the specific ports that lead to the game's servers.
Me (4/27/2017, 8:30:04 PM): so how would the router change overnight?
Me (4/27/2017, 8:30:20 PM): nothing changed until your patch today
Ryan (4/27/2017, 8:32:33 PM): If forwarding the ports does not resolve the connection issue then the case information will be sent to our dev team so they can investigate and work to resolve any issues.
Me (4/27/2017, 8:33:18 PM): okay what do i type in the black screen
Me (4/27/2017, 8:34:48 PM): i do not want to bypass my routers firewall. please send this to your dev team
Me (4/27/2017, 8:34:59 PM): you have not been helpful. is there a survey
Ryan (4/27/2017, 8:35:27 PM): What is the make and model of the router? We cannot walk you through the steps but I can link you to a walkthrough.
Me (4/27/2017, 8:35:48 PM): why cant you walk me through the steps
Me (4/27/2017, 8:36:41 PM): our router is owned by mediacom and i cannot do what your asking.
Ryan (4/27/2017, 8:37:07 PM): Each type of router has different settings and processes. Since Ubisoft does not make any routers we cannot offer support, only tell you want needs to be input for our game.
Me (4/27/2017, 8:37:30 PM): im done
Me (4/27/2017, 8:37:41 PM): i demand a supervisor*
Ryan (4/27/2017, 8:38:38 PM): There is no supervisor available. My apologies for any inconvenience.
Me (4/27/2017, 8:39:09 PM): this is absolutely mindblowing
Ryan (4/27/2017, 8:39:21 PM): If you would like more detailed instructions I would suggest contacting your ISP, then can walk you through adding the ports.
Ryan (4/27/2017, 8:39:38 PM): I will send you an email listing the ports that need to be added.
Me (4/27/2017, 8:39:43 PM): bye ryan
Me (4/27/2017, 8:40:04 PM): can you send me a link to survey this customer service or lack of
Me (4/27/2017, 8:41:01 PM): as well as the phone number for sccount support
Me (4/27/2017, 8:41:08 PM): account*
Ryan (4/27/2017, 8:41:10 PM): You will receive an email with the survey within the next few days.
Me (4/27/2017, 8:41:29 PM): you cant even send an email immediately
Ryan (4/27/2017, 8:41:43 PM): All of our support contact information is listed on our site.
https://www.ubisoft.com/en-US/office/ncsa-hq.aspx
Me (4/27/2017, 8:42:00 PM): my God Ubisoft is the worst company
Me (4/27/2017, 8:42:40 PM): everything you have told me i googled myself and you sent me the links ive already read, theres no customer support just a chimp with google
Ryan (4/27/2017, 8:44:40 PM): All of our information is public and can be found on our support site. Is there anything else that I can assist you with today?
they do not care about their customers. He refuses to admit the problem. im so done with these servers and this company altogether. no refunds either
Member
Community Manager
Member
Junior Member
Banned
Member
Junior Member
