1. #1

    Ubisoft Server Issues

    Hello,

    I recently picked up a copy of Just Dance 2017 Gold Edition and ran into a few issues.

    1. Uplay does not recognize that I own the game. When I try to redeem rewards, it tells me "You have to own this game to use this reward." Uplay recognizes all other games that I own.

    2. When trying to connect to Just Dance Unlimited, I receive a message saying "Server communication error. We will try again shortly."

    3. When trying to connect to the World Dance Floor, I receive a message saying "The Ubisoft server is unavailable at this time. Please try again later."

    4. When trying to play using a mobile device, I again receive a message saying "The Ubisoft server is unavailable at this time. Please try again later."

    I have ensured that my internet connection is working with the Wii U and that all Ubisoft-related ports are open on my router. Other games on my Wii U connect to the internet flawlessly, even Ubisoft games like Just Dance 2015 and 2016. Please help!
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  2. #2
    UbiBlack_Widow9's Avatar Community Representative
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    Hello and welcome to the Forums,

    Try this and if it doesn't help, please get in touch with Ubisoft Support so they can troubleshoot this with you.

    Thanks
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  3. #3

    Uplay doesn't work in Wii u

    Hello
    I have an issue, I never play uplay before and I just discover that in my Wii u I already have uplay installed and I haven't touch it or anything, so I did a research about what is uplay and I wanted to make account so I did on my pc and it work and all BUT when I want to go in uplay in Wii u all it says is error .... I tried to search it on YouTube why can't I use uplay on wii u and there isn't an answer I need help how does this work I want to play uplay and connect people online and have fun in watchdog. Can someone help me.
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