Junior Member
Hey all,
For about 2 weeks, for some reason my NAT in game has been listed as UNKNOWN and I have not been able to play online at all. (There was one exception, for about 2 hours last night where randomly it was green/OPEN again but as soon as I closed out the game and came back later, It switched back to UNKNOWN)
I have done everything on my end I can think to do. Walked through all trouble shooting steps. Called my ISP. Opened all ports. Opened a ticket with UBIsoft and received only generic "Make sure to follow these troubleshooting steps" follow ups. I have scoured the internet, every online message board. Everything I can possibly do to the point of frustration and finally giving up on the game after watching 2 weeks of my Champion Status tick away.
I simply don't know what to do. During the Beta and after the game was released everything was great. I had a green/OPEN NAT with only the occasional issue. The UNKNOWN NAT thing did happen once or twice before, but all I had to do was restart my router. At this point though, power cycling my router/pc does nothing to help.
I check the game everyday to see if its working again. This is the only game I own with anything close to this issue. Its also the only Ubisoft game I own on PC, so I doubt its a coincidence. Like I said, everything was great for the first few weeks after the games launch. Nothing on my end has changed, in fact things should be working better than ever considering all the hoops ive had to jump through trying to get the ports open and etc.
Ive searched and searched and nobody has an answer for this. Ive seen several posts that all have 1 or 2 responces all saying "Me too!" but nobody knows how to fix it. One person said when they leave the game running, eventually it switches to green/OPEN NAT for them. That does not work for me.
I love the game. I just want the issue resolved. Can anybody help?
Ubisoft Support Staff
Hi, RandomDan81!
I've looked into the support ticket that you made with us at support.ubi.com. It looks like Stephen sent you one set of troubleshooting steps to perform, but no replies were sent to that ticket. You can still reply to your case, and I would really recommend it, as our support team is the best place to receive help for this issue!
Please send him a screenshot of your port forwarding configuration so that he can take a look at it. It would also be great if you'd inform him of any steps you've tried already.
Thanks!
