If you got banned unfairly last month, ubisoft will tell you that they don't care. | Forums

[l3x0rcist]

After I got banned in mid-february for using a program I developed myself for school,
I sent a ticket to ubisoft. I took them more than a month to respond (21february - 28march).
Altough I explained to them why the ban was unfair, here is the response I got (In french, but I translated it to english):

Hello,

Thank you for contacting ubisoft and please accept our apologies for the delay.

After verifications, I unfortunately can't start a unban process for your account.
Also, I cannot give you any more details about the file modification detected by EasyAntiCheat

Feel free to contact us if you have any questions

Regards

Basically, even though I explained the reason of the ban and politely asked for an investigation, the only response I get is

"We know you spent a lot of money on our game and it took us 5 weeks to even bother looking at your message, but you got banned and it will stay that way, I can't tell you why, goodbye ".

I can't believe I paid a game full price to play it filled with bugs and disconnects for a week and a half before it got stolen from me for no reason.
Thanks UbiThieves.

[escacleo]

3rd party programs are not allowed. What did you learn by cheating?

[Bob__Gnarly]

Dude you got caught out for using a 3rd party program and rightfully banned.

Lesson learned I hope.