Unlocked Uplay Items Not Showing Up In Game | Forums

[mdrigz]

I've unlocked the following items but they are not showing up in the game:


G36C Weapon
Dying Earth Costume

My friend unlocked them at the same time and had no issue using them immediately. I've tried to log out/in and restart the game multiple times but it continues to be locked in-game. Additionally I've completed the Ghost Profile but the Ghost Recon Network T-Shirt will refuse to unlock.

[skallii]

i have the same Problem

[SullyCourage]

I have the same issues. It started with the Ghost Recon Future Soldier Pack. It shows the I already own it, available in-game but it remains locked along with anything I've earned afterward. I have a case open and I must admit that the support techs have been great as far as understanding the issue and trying different fix attempts. I also tried reinstalling the game but the problems remain. I would encourage anyone to start a support case about this.

[Ubi-Iudex]

Hmm, I'm going to keep an eye out for this and see if I can't find out more on it.

If you guys haven't yet done so, please do open a ticket with Ubi Support so our team can help you look into this further. Thanks!

[mdrigz]

Thanks. I just submitted a ticket.

[zoaz123]

im having the same issue with the same items. g36 and the dying costume

[ICEMAN5x5.]

My Torn edge and dying earth costume are also not showing, did do a ticket on Monday but still nothing back from Bui support on this for 2 days just the auto response. How do we escalate if no answer in a reasonable time?

[dcd823]

Experiencing this same bug with the G36C and the Torn Edge weapon camouflage.

Opened a support ticket several days ago, but it seems like Ubi doesn't have any idea what's going on or how to fix it, so I guess we're stuck without these things. Heh, at least I didn't pay for them in the deluxe edition or something.

[GibsonPrime]

Hi folks,

I had this issue too. I unlocked the G36C and torn edge weapon camo and couldn't use them for about 3 to 4 days.

Yesterday, the UPlay servers were unavailable and I launched the game in offline mode and the unlocks were then available.

Not sure if it was a matter of time or playing offline, but maybe worth a shot?

Just in case, you can go offline in uplay by hovering over your name at the top-right, clicking the small arrow and selecting "Go offline."

[ICEMAN5x5.]

OK 4 days and still nothing sorted on this, no answer from the ticket I sent so can't see what UBI are doing about this.

Come Support get your act together and answer our questions.