A slew of issues old and new | Forums

[shfing]

Edit: Apparently my account was blocked due to a malfunctioning spam-bot so none of the following ramblings were actually readable until now. In any case, I will continue to use this thread as my echo chamber as I plunge into the madness that is UBI support and this steaming pile of bug infested pooh we all love so dearly, Trials.



The support ticket process seems to move at a glacial rate and usually results in a pointless boilerplate response, so hopefully, somehow, someone might ignite some light at the end of this long frustrating tunnel.

Current issues (and frankly, I'm only sticking by this game because I paid good money for things since taken away).

• KTM450 Missing: I had the KTM450 almost fully upgraded (and bought gems to do so). Now all I have is a blueprint missing 6 pieces and no bike.I had completed the KTM challenge in the top 2% of each round.

• Missing Tracks: I have played competitively since the games inception and have finished in the top tier for every event (though I think I may have missed one bunker challenge where a track was on the line). Yet I am still missing, Lollygagging, Impact Attics, Fenland Flail, Exile Pass, Bayou Boatride, and Acrobat Quarter. This is based on the Bronxy site.

• Login failure: I have to login almost every time I play and often log out then back in again to get anything to work.

• Controls Failure: After about 20-30 minutes of play time the buttons stop working all of the time. They fail intermittently almost always resulting in a crash and often a bunker round loss.

• Reward Offers Fail: Rewards (from surveys, etc) only get awarded about 30% of the time. Also, they never get rewarded directly after successfully getting one. I've given up on trying.

• Slot Machine Breaks: Every now and then the slot machine says "New Spin in 0:00 Min" yet I stay have to pay 1-3 gems to spin again. This is after enough time that the slot machine should have naturally reset for a new spin.

• Friends' Leader-boards Fail: Showing that no times have been set for that track. This only happens on some tracks though I have about 40 friends.

• Leader-board Points: Not sure if this is a bug of part of the point calculation but a lot of the time I get an incremental improvement on a plat I don't get a points increase.

It is embarrassing how much I have spent on this game yet this is the state of my experience as of today (and has been more or less for months now). Support tickets give me template responses with no follow up and updates just seem to break more things than fix. I'm from the game industry, I know how all of this works (or is supposed to), I've never seen a game and it's support mechanisms in such disarray. It's sad as it is an otherwise brilliant game.

Can anyone shed some light on any of these issues?

[shfing]

LOL, got another copy paste response for support. Apparently I'll get my bike when I earn it through the natural course of the event.

THE EVENT IS OVER GUYS... WEEKS AGO... I EARNED THE BLUEPRINTS... AND SHOULD HAVE THE BIKE...

ugh, it's just funny how stupid it is now.

[shfing]

From your own community manager:

http://forums.ubi.com/showthread.php...1#post12298915

[shfing]

UPDATE: After yet another restart I was presented with the "Downloading Game Contents" window. So exciting, maybe they triggered something on their end and I have a fix? So I waited patiently and watched the number roll up to 100% and......... NOTHING.

Nothing seems to have change (other than it took about 5 minutes for the controls to fail) and I have no idea why the game suddenly wanted to download content.

[shfing]

I'd even be willing to tolerate the symptoms of this bug-riddle tar-ball if only they put SLOT MACHINE STYLE RACES IN THE BUNKER. That would rock.

[shfing]

UBI SUPPORT IS A JOKE.

I finally got my KTM450 back only without any of the upgrades. Millions of coins, hundreds of gems, and a bunch of real world money spent om buying gems. Lost due to incompetent development, bug testing, and support.

[shfing]

"might not be possible" and "might be hard".... support referring to fixing issues in relation to missing rewards and upgrades. Lol.

Does support have any idea about their tech team's capabilities or are they attempting to soften the blow when they fail to fix things?

I'm actually enjoying the absurdity of the game bugs and hopeless support more than the actual game now. Someone shoot me.