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  1. #11
    Originally Posted by Carl632 Go to original post
    Hello iam so angry none answer or email i contact support before 2 days and still nothing...Can someone help me ??Maybe admins.I want play no waiting.They banned my cd key for none reason. iam not afk player,and my cd key was bought legaly so....Why ubisoft do nothing???
    Support often takes over a week to respond to anything. They are flooded with complaints about their "triple A" game..
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  2. #12
    UbiNoty's Avatar Community Manager
    Join Date
    Nov 2016
    Posts
    6,712
    Hi all! Support has a ton of tickets and they're trying to process them all as quickly as they can. If you haven't heard back within 48 hours, I'd suggest going to live-support as you will most likely get a faster response there. If it's been several days with no response, please PM me your ticket # and I will look into it.
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  3. #13

    CD

    OK thank you
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  4. #14

    ...

    Btw 7 days and still none answer from ubisoft i dont know where is my game..and whats going on,thats cool..
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  5. #15
    just make a live support ticket, wait the time and there, you can watch some videos or read in the meantime.
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  6. #16
    Originally Posted by Crims0n_Sky Go to original post
    just make a live support ticket, wait the time and there, you can watch some videos or read in the meantime.
    Yeah,well when ever I try to open a live chat the button is grayed out
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  7. #17
    Originally Posted by UbiNoty Go to original post
    Hi all! Support has a ton of tickets and they're trying to process them all as quickly as they can. If you haven't heard back within 48 hours, I'd suggest going to live-support as you will most likely get a faster response there. If it's been several days with no response, please PM me your ticket # and I will look into it.
    Here is my case number 04558255...nobody responded to me for a week now
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  8. #18
    where did you buy your copy? The only authorized key sellers that I know of are greenmangaming and gamesplanet.
    G2A is not trustworthy.
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  9. #19
    Originally Posted by Marcrele Go to original post
    where did you buy your copy? The only authorized key sellers that I know of are greenmangaming and gamesplanet.
    G2A is not trustworthy.
    So you think that my problem is that i bought the game at G2A?
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  10. #20
    Originally Posted by Ry-Zen Go to original post
    So you think that my problem is that i bought the game at G2A?
    it might be. Wouldn't be the first time. Buying there is a hit or miss, I wouldn't recommend it. Rumours claim they buy russian keys from unknown sources..

    you can try contacting their "support".
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