[PC]Support hello ? I am patient but 15days without answer from support.... | Forums

[Twisterstone]

I created support ticket....15days ago and still no answer. I am patient to wait few days but....15days come on.

[Killimanjaro007]

It honestly seems like Ubisoft just ignores the community support forum. They haven't even addressed the gold edition buyers.

[emoKittenCZ]

I got my answer after about a month...
I reported a bug during beta in Feb.
Now it is March and they answered me, few days ago, that beta period is currently over and that they hope to see me in game after its Feb release...
So not just late answer but also pretty sick old dated answer It is like telling me today who won the previous season champions league or NHL cup...
so dont complain about just 15 days man or you will got shocked even more

[Derkwow-cz]

Same, i created support ticket 7 days ago and nothing. I read in another forum than they have filter and over 90% tickets go to trash.
You imagine: you are support man and you have 10 000 tickets, what you make??? I believe you delete most tickets :-). I dont believe you make answer and solution for all tickets :-).
I want play 2 games (for honor and wildlands, both with season pass) and they both have after update error 1450, i think it is anti cheater program, before update i play them normally and after update no.
There you see in image this error in launch game (for honor and wildlands have same error)



Edit: image dont function, here is link: http://www.imgup.cz/image/Lezf

[emoKittenCZ]

You imagine: you are support man and you have 10 000 tickets, what you make??? I believe you delete most tickets :-). I dont believe you make answer and solution for all tickets :-).

not considering bots, but...
1) you cannot have 10 000 tickets unless you are the only one support employee and every 10th player will create a ticket per day, meaning that statistically every player create a ticket every 10th day. Did you? Me not.
2) if you are employed as a support employee deleting most of tickets then you got fired because you just stole money from your employer doing nothing in your job they pay for.
So I cannot imagine your example. Im just glad Im not your employer if you have one...

[Derkwow-cz]

not considering bots, but...
1) you cannot have 10 000 tickets unless you are the only one support employee and every 10th player will create a ticket per day, meaning that statistically every player create a ticket every 10th day. Did you? Me not.
2) if you are employed as a support employee deleting most of tickets then you got fired because you just stole money from your employer doing nothing in your job they pay for.
So I cannot imagine your example. Im just glad Im not your employer if you have one...

If you have true, than why i dont have answer and solution for sending ticket?? Here in ubi forum is one man, who have ticket one month and no answer. I have fear that never repair this my error and i never play this two games (for honor and wildlands) because easy anticheat program is broken after update (before update i play this games normally=problem is not in my pc).

[Nephertaris]

Thats normal at Ubisoft Support that the reaction time is over 3 weeks. I work also in IT-Support and we have a reaction time of 24 hours, and if we do not so then we get problems. Also deleting files: no way! That would be a reason to be fired.

Sometimes it takes time to find a solution, but reaction time does not mean that you always have the solution right away, it means also getting in contact with the costumer to tell him that you will take care of his/her request. I once had a ticket regarding missing experience, the needed 3 weeks to check this an credit them to me, a simple think, and all the time I heard nothing from them.
I assume that they do not have enough employees in Support, that is mostly the reason for such behaviour. It is sad. In IT-Industry they save money by not getting enough people for IT Support and Administration, it is always the same...

[emoKittenCZ]

If you have true, than why i dont have answer and solution for sending ticket?? Here in ubi forum is one man, who have ticket one month and no answer. I have fear that never repair this my error and i never play this two games (for honor and wildlands) because easy anticheat program is broken after update (before update i play this games normally=problem is not in my pc).

Dont forget, that if you have some technical issues which are not included in support guide (did you notice that all answers looks similar no matter who from support does talk with you?), the support employee is just a man sitting in front of PC knowing nothing about design of the game so for everything not stated in their guides he have to ask those who does know any answer. And if they does not know, they need some time to demonstrate possible reasons causing your issue. And they can take a look in theese ticket problems after their main activity - developing a game, patch, etc. is done as it is prioritized.

Also, dont forget that for "big" company it is better to stay silent if they does not have a good answer for you (even the best solution is, if they still dont have a solution for you to tell you at least something so you know that they dont ignore it, but need more time - for example). Take into consideration that I am not defending the delays. But the inexcusable thing is to give you otudated answer. For example, telling you about a new objective which happened a month or even more than a month ago... That guy should have some penalty... :/ Anyway...Steam support is still slower, I think

So dont forget that a support employee is a guy who is there just to pick your questions and answer them according to his guides provided by others who know something more about the game and possible issues. He has no power to change something, to recode something, to fix something etc. himself.

The support is not just a thing which is done by someone for free, just as a favorite leisure time spending action during evenings after coming home from his original job. It is a full time job, monitored by different statistics like how many tickets he receive, how many he solved, how long takes him to solve a ticket, if his ticket is solved for the first answer or the ticket is reopened etc etc etc... and as you can see in post above, other guy told you that he cannot just imagine deleting tickets...

Posting a ticket has almost no sense. Try to search the forum for other solutions, community often solve more problems for other players than the support Even I dont have some EAC issues myself, so I dont read them, I saw a lot of threads with possible working solutions about EAC problems on the forum. Btw, if you told you have your problems after the update, did you update or completely uninstall & install your EAC again as well? You have to search the internet and try your own things because if you have some specific issue others doesnt have, it is possible they dont even find a solution for you...did you describe your ticket well with all needed informations and specifications, while being brief and clear?...

[Derkwow-cz]

Posting a ticket has almost no sense. Try to search the forum for other solutions, community often solve more problems for other players than the support Even I dont have some EAC issues myself, so I dont read them, I saw a lot of threads with possible working solutions about EAC problems on the forum. Btw, if you told you have your problems after the update, did you update or completely uninstall & install your EAC again as well? You have to search the internet and try your own things because if you have some specific issue others doesnt have, it is possible they dont even find a solution for you...did you describe your ticket well with all needed informations and specifications, while being brief and clear?...

Yes, i uninstall and install EAC, uninstall and download game again, nothing, error is continue. I hope next patch repair EAC or remove it. Punish cheaters normally manual with admins, no with broken EAC that punish normal players.