Junior Member
Hi im having an issue whit my saved game that just disapeared. I was playing on it yesterday and when i logged in to play to day it was just gone it was as if the game had reset it self becouse all my keymappings and everything was gone i had to set the gamma and scale like you had to do the first time you logged in and the only thing that was a littel bit wiered was i had to log in to uplay most of the time i just click on the icon and it logs me in automaticly. Its really annoying becouse that a whole week of gameplay just poof gone.
Ubisoft Support Staff
Hi there!
Sorry to hear that you are having the issue with your save game. To help us investigate this issue, could you provide us with a copy of the affected save file?
The easiest way to provide us with them would be through a support ticket, which you can create on our support site here.
The default location of these saves for both Steam and Uplay are as follows:
Uplay PC:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\<account_id> \1771
Steam PC:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\<account_id> \3559
If you are unable to attach a file because it is too big to attach, please compress the file into a .zip folder using a program such as Winzip which is free.
Once it's uploaded, could you let me know your ticket number and I'll make sure to pass it on.
