1. #1
    IB0S's Avatar Junior Member
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    Mar 2017
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    Out of sync problem, any suggestions?

    I know that this is a well known issue and ubi just doesn't support this game after one year of th release or what....

    I just bought this game, I'm really sad, wouldn't even toutght that it's officially unplayable on internet because of bugs.

    Does anyone of you know anything that can help the out of sync problem? After about the 2nd week in game in just gets out of sync constantly. If load an "uninfected" save, it will eventually get out of sync after 1-2 days maximum. It's just unplayable.

    Do anyone of you have some magical combination of settings or network mode so that it wont get out of sync? What's causing this?

    Thanks Community!

    ubisoft, shame on you... no support after a year....
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  2. #2
    UnoPoo's Avatar Junior Member
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    Hate to tell you this but...They don't care. Worst than no support after a year. Truth is they did it just after they released an expansion that a lot of us Bought hoping that it would fix the ton of bug in the game. I think they officially dropped this game 2 or 3 months after the release of that expansion.

    As far as I know there is no work around for the out of sync error. They are having similar problems w/ their AAA game The Division (Poor Connection to Host Server) which has been identified as the main problem w/ the revive bug (only one person in a group is able to revive a person even though they all should be able too). They don't care about a games lifespan or customer satisfaction. Just how much can we make off of the title.

    I personally have bought my Last Ubisoft game. I won't be watching the movie based on the game The Division or anything else they have an interest in.

    I wish you the best w/ the game though. It had a lot of potential.
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  3. #3
    Ubi-MoshiMoshi's Avatar Community Representative
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    Hi IB0S, please ensure that you have a look at our connection guide https://support.ubi.com/en-US/faqs/0...ssues-PC-MMH7/

    Ensuring that the following ports are open;

    Uplay Launcher Required Ports
    TCP: 80, 443, 13000, 13005, 13200, 14000, 14001, 14008

    Might and Magic Heroes 7 Required Ports
    TCP/UDP: 27015
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  4. #4
    IB0S's Avatar Junior Member
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    Originally Posted by UnoPoo Go to original post
    Hate to tell you this but...They don't care. Worst than no support after a year. Truth is they did it just after they released an expansion that a lot of us Bought hoping that it would fix the ton of bug in the game. I think they officially dropped this game 2 or 3 months after the release of that expansion.

    As far as I know there is no work around for the out of sync error. They are having similar problems w/ their AAA game The Division (Poor Connection to Host Server) which has been identified as the main problem w/ the revive bug (only one person in a group is able to revive a person even though they all should be able too). They don't care about a games lifespan or customer satisfaction. Just how much can we make off of the title.

    I personally have bought my Last Ubisoft game. I won't be watching the movie based on the game The Division or anything else they have an interest in.

    I wish you the best w/ the game though. It had a lot of potential.
    Thanks for your reply! This is very disappointing. The game is clearly broken and unplayable on network in most circumstances.

    Originally Posted by Ubi-MoshiMoshi Go to original post
    Hi IB0S, please ensure that you have a look at our connection guide https://support.ubi.com/en-US/faqs/0...ssues-PC-MMH7/

    Ensuring that the following ports are open;

    Uplay Launcher Required Ports
    TCP: 80, 443, 13000, 13005, 13200, 14000, 14001, 14008

    Might and Magic Heroes 7 Required Ports
    TCP/UDP: 27015
    UPlay is working fine. 27015 for H7 is forwarded.
    Works for an indefinitive amount of time. Just got out of sync in a game with my friend in our 2,5th month in the game...
    Not a single match can be finished. The first couple of weeks is OK all the time. Also you cannot load prev saves for workaround. It will fail whatever you load or do....
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  5. #5
    hey i just wanted to say this.... MP can work fine, i just played 3 games with a friend and we had had no Problems doing so, not a single OOS, i know this possibly wont help everyone but MP can work, we also played with sim turn and played small to medium maps
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  6. #6
    2021 year. The problem has not yet been resolved. All ports is opened. What have you been doing these 6 years? Could you already get your developers to fix this problem. Impossible to play. In this regard, the game evokes only negative emotions. Bring at least one game from the Might and Magic series to a stable release!
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  7. #7
    Also, the problem of the disappearance of artifacts and creatures has not yet been fixed. For example, when moving resurrected creatures or when a caravan arrives in the city. When moving artifacts in inventory.
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  8. #8
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Hello there daeamon!

    Thanks for taking the time to share your experiences and feedback with us. I'm sorry to hear that you're encountering sync issues. Please note that there are no further updates to be released for the title, as shared in this blog post. This means that any issues that have not been previously addressed won't be fixed. We apologise for any disappointment caused by this.

    Thanks for letting us know that you've tried the connectivity troubleshooting steps. I would advise opening a support ticket so our team can take a closer look at your system files. You can open a support ticket in the following ways:
    - Via the Ubisoft Support website
    - Starting a Live chat (Please check your regional opening times!)
    - Twitter and Facebook

    When opening a support ticket, please include all of the troubleshooting steps you have tried already, as well as an image of your port forwarding. This will be helpful for further investigation.

    Thanks!
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