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  1. #1

    CANT CONNECT to my ACCOUNT anymore ! PLZ HELP

    HEY!

    When i try to connect they ask me a 2 step verications with google authentificator ! WTF PLZ HELP
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  2. #2
    FredEx919's Avatar Community Manager
    Join Date
    Oct 2008
    Posts
    2,984
    Hello Trenk2009,

    You'll want to check directly in with support for account issues. They should be able to help you out with this after verifying some information with them. Take a look at http://support.ubi.com for all the information. Here is an article that covers the topic as well.
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  3. #3
    teksuo1's Avatar Senior Member
    Join Date
    Mar 2016
    Posts
    2,433
    i've always had issues when pairing an authentificator with any game. i lost a wow account that way too. (changed phone while i wasn't active in the game, when i came back i needed the old phone to get in..) the only way to get it back was to send valid ID to their HQ... ended up just starting over without authentificator.
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  4. #4
    Originally Posted by teksuo1 Go to original post
    i've always had issues when pairing an authentificator with any game. i lost a wow account that way too. (changed phone while i wasn't active in the game, when i came back i needed the old phone to get in..) the only way to get it back was to send valid ID to their HQ... ended up just starting over without authentificator.
    The this is that I DINT EVEN DID THIS ! I don't remember doing this thing at all ! When I try to connect on my Ubi account from my actul phone I got a message sayinr "Connection error" or something. I
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  5. #5
    Originally Posted by FredEx919 Go to original post
    Hello Trenk2009,

    You'll want to check directly in with support for account issues. They should be able to help you out with this after verifying some information with them. Take a look at http://support.ubi.com for all the information. Here is an article that covers the topic as well.
    Yeah great, but here's the thing with the support : THEY DON GIVE A FACK ! I called it for 47 min straight until my phone ran out of baterie life and I was still waiting for someone to pick up my god damn call !
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  6. #6
    EDIT: PROBLEM SOLVED. You can delete the thread. Thanks
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